Customer Success Manger
2 weeks ago
Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference
As a member of the Partner Success team, the PSM is the primary relationship holder between N-able and our partners. Leveraging their customer service experience, industry knowledge and relationship building skills, the PSM will work with partners to ensure they are achieving value with their existing subscriptions, drive new product adoption, and achieve retention targets by delivering a best in class customer experience.
What You'll Do:
- Regularly deliver value conversations related to N-able product offerings, relevant industry trends, corporate updates, and detailed strategic business reviews.
- Impact retention rate; increase product adoption and ensure partners are using N-able best practices and leveraging N-able support resources.
- Drive awareness of N-able suite of product offerings and identify new opportunities in collaboration with the sales team.
- Identify at-risk customers and turn their experiences around by utilizing customer success programs and available resources.
- Proactively identify opportunities to increase customer value and/or resolve potential customer retention issues by acting as a customer advocate.
- Be the voice of the customer internally, providing feedback to all relevant department
What You'll Bring:
- Experience in account management, sales or customer service experience in the software industry.
- Understand how to engage and excite an audience, catering learning experiences for all skill and interest levels.
- Experience collaborating directly with internal teams (Sales, Customer Support, Marketing)
- Experience with Salesforce, Gainsight/Totango, and Tableau is an asset.
Purple Perks:
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Employee Stock Purchase Program
- Discounted gym access at several local facilities
- Company-wide 'No Meeting' Days
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility
About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
**#LI-SW2
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