Customer Service Coordinator

2 weeks ago


Skelmersdale, United Kingdom Page Personnel Full time

Thriving Business
- Progression Opportunities

**About Our Client**:
Well established company, based near Skelmersdale.
- Contribute to the day-to-day cohesion of the Customer Service Team through organisation, problem solving and proactivity.
- Acquiring a thorough understanding of key customer needs, buying patterns and requirements by developing trusted relationships with a portfolio of major clients to ensure their product mix is optimised with strong customer retention.
- Highly effective communicator who builds trusted relationships with key clients, leading to greater satisfaction, customer loyalty and retention.
- Develop understanding of business processes and systems, including SAP, to ensure first time accuracy of transactional processing, including sales orders and claims.
- Enter and monitor customer ordering patterns and minimise deviations from forecast expectations, within constraints of customer account status.
- Ensuring customer satisfaction by managing complex inventory availability, transportation capabilities and customer logistics data, with effective communication to customers and internal departments.
- Achieving lead time targets for order processing, ensuring the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams, resolving any issues and problems faced by customers, dealing with concerns effectively to maintain trust.
- Export & customs order processing and coordination to ensure successful supply to our export customer base.

**The Successful Applicant**:

- Must have used SAP - must
- Drives - has access to vehicle as you will be based on site
- Experience in Customer service/admin
- Account Management experience

**What's on Offer**:
The chance to work with a successful business
- 25k - 27k - Salary negotiable DOE
- 25 days holiday + bank holidays
- Pension contribution
- Training provided
- Work from home after successfully passing training period
- Job security



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