Customer Service Advisor
3 weeks ago
**Role**:Customer Support Advisor
**Salary**:Starting from £19,513
**Location**:Skelmersdale
**Key responsibilities**:
- Answering incoming calls and dealing with customer queries
- Chasing deliveries with couriers
- Liaising with other departments to fulfil customer expectations
- Providing customers with accurate information relating to lead times, quotations and backorders
- Work as part of fast paced and highly accurate team
- Generating and logging complaints on the system to ensure full traceability
- Entering replacement orders
- Creating quotations for price and availability
- Chasing late deliveries with couriers
- Provide customers with accurate information relating to collections and replacement orders
**Personal Specification Essential**:
- Quick learner of bespoke systems
- Problem solving skills
- A confident and professional telephone manner with a willingness to help
- Excellent attendance record and time keeping
- Customer centric attitude
**Key Competencies**:
- PC Literate, Microsoft Office in particular Excel
- Well organised
- A confident and professional telephone manner with a willingness to help
- Good communication and interpersonal skills to deal with both internal and external customers
- Self-disciplined with the ability to prioritise
- Excellent attention to detail
- Ability to work under pressure and to deadlines
- Excellent attendance record and time keeping
- Customer service experience
**Hours**:
- 39.5 hours per week, Monday-Thursday 8.30-5.30 & Friday 8.30-5.00
**Benefits**:
- Company pension
- Life insurance
- On-site parking
**Job Types**: Full-time, Permanent
**Salary**: From £19,513.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
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