Regional Property Manager

2 days ago


Hoddesdon, United Kingdom Residential Management Group Ltd Full time

**The Role**:
Reporting to the Head of Property for the southern region, the Regional Manager is responsible for the operational management of a team of residential block property managers.

RMG is now looking to recruit a Regional Manager to oversee a team of property managers across the north Home Counties and East Anglia to deliver a first class customer focused, professional and compliant residential property management service.

**Key Responsibilities of the Regional manager include**:

- Providing positive and proactive team management, developing property manager’s skills and knowledge to deliver a best in class property management service.
- Monitor the performance of the team and ensure that all service level agreements, KPI’s and compliance is adhered to.
- Take the lead on the delivery of excellent customer service by providing a positive influence and ensure the companies values and vision are promoted.
- Proactively seek customer feedback and focus on the team on improving client relationships and retention.
- Support the team and work proactively with the accounts team to ensure that robust and timely accounts and provided to clients.
- Oversee the team and ensure that all maintenance, compliance and health and safety legislation and service levels are proactively managed
- Take the lead on actively searching for new business opportunities with the residential block management and estate management sector

**What skills, knowledge or experience will you have?**
- Qualified to MIRPM, RICS or equivalent residential management qualifications
- Demonstrable experience in managing property management teams within the block management sector
- Excellent leadership and influencing skills with demonstrable experience in developing, coaching and improving team delivery.
- Confident decision maker with the ability to make both independently and collaborative decisions after reviewing all relevant information
- Strong and polite communicator who can clearly and concisely convey ideas and information both to internal teams and to client and customers
- Demonstrable experience of the finance and compliance issues associated with the management of residential block management
- Technically competent in aspect of block management such as leases, services charge and Health and Safety

**Benefits of the Regional Manager**
- 25 days annual leave + Bank Holidays.
- Complete a calendar year without any sickness absence and receive - 2 days additional leave in the following year.
- Life Assurance - auto 4 x basic salary during death in service
- Pension - generous pension scheme
- Free and confidential access to full Employee Assistance Programme
- Employee Referral scheme with rewards up to £1,000 per referral
- Corporate Social Responsibility events throughout the year
- Exclusive access to MSc. Property Management & Investment - De Montfort University
- Payment of annual professional subscriptions such as IRPM, RICS, ACCA, AAT, CIPD etc.
- Group portal to a whole host of discounts
- Company Gift day on your Birthday

**Who are we?**

As one of the largest and most respected property management companies in the country, the Residential Management Group portfolio spans over 125,000 households across the United Kingdom, with more than 100 years of successful property management experience.

As Managing Agents, we have a unique and important role to play in managing other people’s homes and money. Our experience and in-depth knowledge of property management, together with our dedication to professionalism and high standards, is what sets usapart.


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