![Elis](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
3 weeks ago
**Introduction**:
Elis is an international multi-service provider, offering têxtile, hygiene, and facility services solutions. We are a leader in most of the 28 countries in which we operate, employing 50,000 professionals.
We have a fantastic opportunity for a Customer Service Administrator to join our team in Inchinnan.
Here at Elis, we recognize that our employees are the company’s greatest asset and our investment in our people reflects this. Elis offers a wide range of assignments and career opportunities via a multitude of diverse job roles and career gateways between functions. This vast field of possibilities gives you the opportunity to achieve your career goals.
**Role responsibilities and summary**:
- Order processing.
- Liaising with couriers to ensure deliveries are made on time.
- Ensuring stock is available for shipment.
- General product information/samples.
- Monitoring stock usage against sales forecasts - highlighting issues to commercial.
- Manage delivery queries.
- Slow moving stock.
- Liaison with Factory and Transport to ensure all orders are shipped On Time in Full (OTIF).
- Manage shortages and customer expectations.
- Offer deviations or omissions if short of raw material components.
- Liaise with production to ensure stock is produced on time.
- Provide pallet lists for large customers.
- Manage Engineered to Order (ETO) product - turnaround and availability.
**What will make you stand out?**:
- A genuine interest in working with and helping customers.
- Enthusiastic, hardworking, and determined.
- Excellent communication skills (verbal and written) and the ability to build good customer
relationships.
- Work as an active member of a multi-disciplinary team, working independently and in a team environment.
- Strong collaboration skills (across departments and sales teams).
- Attention to detail and understand importance of timely communication.
- Flexible and able to react quickly to the needs of the customer.
- The ability to handle complaints and difficult situations in a patient, calm and effective way.
- Works proactively to prevent customer issues.
- IT literate (ability to Microsoft Office package including dynamic AX).
- The ability to be flexible, decisive and quick-thinking and strong problem solving ability.
**What's on offer?**:
- 29 Days Holiday
- Employee Assistance Programme
- Company Pension
Salary £24,000
INDNTH
**Interested?**:
**_Abigail Flynn_**:
- HR Talent and Resourcing Manager - North_
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