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Customer Service Advisor
7 days ago
Elis is an international multi-service provider, offering têxtile, hygiene, and facility services solutions. We are a leader in most of the 28 countries in which we operate, employing 50,000 professionals.
We have a fantastic opportunity for a Customer Service Advisor to join our team in Inchinnan
This role will be to cover for Maternity Leave for 12 months.
You will provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis and our customers.
Here at Elis, we recognise that our employees are the company’s greatest asset and our investment in our people reflects this. Elis offers a wide range of assignments and career opportunities via a multitude of diverse job roles and career gateways between functions. This vast field of possibilities gives you the opportunity to achieve your career goals.
**Main Responsibilities**:
- Coordinate and support Account Manager with contractual paperwork in line with company processes.
- Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager.
- Provide high quality account management support inc customer meeting preparation, analytical assessment of activity/risk/service failures, quotation (CAR) preparation.
- Provide all orders in a timley manner - through our in-house Microsoft system.
**What we are looking for**:
- Customer and solution focused with good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team.
- Excellent working knowledge of Microsoft Office, excel & Dynamics.
- Ability to work on own initiative and to deadlines.
- A team player who willingly collaborates with peers and assists others.
- Good organisational and multitasking skills.
- Previous experience in sales or service management and administration.
**Job Types**: Full-time, Fixed term contract
**Salary**: Up to £24,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
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