Digital Sales Coordinator

**About the role**

Stoneacre, a UK top 15 family owned Motor Group, are expanding as our Digital department. As a result, we are looking to recruit motivated, enthusiastic individuals like yourself to join our team and progress.

Each team within our Digital department provide a thriving and supportive working environment with an opportunity to develop career as well as provide an opportunity to work within a fun, friendly and encouraging team. You will become a highly trained individual, focusing and developing your skill set.

As a Digital Coordinator, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, accompanying them on their journey to find their next car, all whilst contributing towards making Stoneacre the** Number One **Motor Group**.**

**About you**
- You are qualified in English at GCSE level A-C and hold basic IT skills
- You will have experience working within a customer service role
- You will have capable communication skills with a natural flair for conversation
- You will have a passion for delivering excellence and being recognised for that excellence
- You will be confident in communicating via various methods including telephone and live chat
- You will be results driven with the desire to succeed.
- You will be able to prioritise and structure your own work/time efficiently
- You will be able to troubleshoot and have issue solving skills
- You will have effective time management
- We want you to love what you do - The rest will come naturally.

**Do we have your interest ?**

We are big enough to matter but small enough to care. Being a family business it’s great to mix personally with Directors as well as fellow employees as we put ‘people’ ahead in our business. Come and join us and enjoy
- Industry leading competitive salary
- Bonus scheme
- Commission
- Average commission paid during annual leave
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking

**An average day as a Digital Coordinator**
- Manage enquiries from various Manufacturers and sources, including live chat
- Learn to understand customer needs with a view to generate an appointment
- Provide exemplary customer service to all customers
- Develop customer relationships by providing a simple, seamless and efficient service
- Understand the importance of the role and the effect it has on the company as a whole

**What hours will you be working**
- Delivering a flexible approach to shifts, covering 40 hours per week, covering department opening hours:
Monday to Friday 8.30am - 7.00pm

Saturday 9.00am - 5.00pm

Sunday 10.30am -4.30pm (weekends on a pro rota basis)

Weekend rotation is currently 1 in 4. Additional weekends may be required depending on the requirements of the business.

The Company
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.

We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.

We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
- “Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."_