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Dispatch & Admin Support

2 months ago


Bolton, United Kingdom EASTSTONE SPCIALS Full time

**Role Profile/ Job Specification**

**Role Title**: Dispatch & Admin Support

**Reports to**: Dispatch Lead

**Responsible for** (number of staff if N/A appropriate):
Work Pattern**: Mon-Fri 37.5 hours per week (between the hours of 8am-7pm)

**Department/ Company**:Dispatch & Customer Services - Eaststone Specials

**The Company**:
Walkboost Ltd was established in 2003 and consists of 3 Pharmaceutical companies; all the companies are based in Bolton. In total Walkboost Group has c110 staff.
Maxearn Ltd is a parallel import company; Quadrant Pharmaceuticals Limited is a licensing company;
Eaststone Ltd is a Specials manufacturing company.

**Brief Role Description**:
Dispatch is a department within Eaststone Limited which receives finished products from the production laboratory, receives orders that are third party/stock, and ensures that all items are correctly dispatched by the end of the working day.

Assist the dispatch administrator to ensure smooth and efficient day to day running’s of the department

**Key Responsibilities**:

- General clerical duties including photocopying, fax and mailing/ adhoc activities
- Match up formulated products from production with appropriate paperwork before being sent to final checking
- Packing of goods
- Assist other colleagues with any additional department duties
- Data entry
- Maintenance of core department database/spreadsheets
- Assist the Dispatch Team with core activities
- Maintain electronic and hard copy filing system
- Assist with third party orders are processed which are sent into dispatch from the office

**Key outcomes**:

- Ensuring the products are properly dispatched and customers receive the items on time and in good condition. Using the right packaging materials. Must operate meticulously and with attention to detail.
- Accuracy with data inputting

**Core competencies**:

- Personal Integrity
- Team working

**Additional competencies for the role and required level**:

- Analysing & decision making - Level 1
- Managing Performance - Level 1
- Managing Change - Level 2
- Communicating with impact - Level 1

**Job Knowledge and Qualifications**:

- Educated to GCSE’s standard or equivalent
- Must possess computer proficiency skills, Microsoft packages such as Word, Excel (Basic-Intermediate), and Outlook

**Preferred experience**
- Customer service background or similar
- A background of pharmaceuticals
- Previous experience of communicating to customers at a high level on a daily basis

**Person specification**:
**Qualifications:Essential**
- Completed Secondary Education or equivalent

**Skills/ knowledge: Essential**
- Operating a personal computer and **Experience using Sage 50/Sage ACT standard office equipment**:

- Knowledge of using Microsoft Packages (Word/Excel/Outlook)

**Experience:Essential**
- Customer service background **A background within administration/office,**

This job description indicates in general terms, the type and level of work to be undertaken as well as the typical responsibilities of employees. The company reserves the right to make reasonable amendments to this description as required.

You are also required to undertake any other duties within your capabilities as may be reasonably required.

**Salary**: Up to £20,650.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person