Senior Service Advisor
6 months ago
**About us**
We are a family ran, customer focused, driven Automotive Dealership
Our work environment includes:
- Modern office setting
- Food provided (biscuits, cakes & treats)
'''Duties'''
- Greet customers and provide excellent customer service throughout their visit
- Listen to customers' concerns and accurately document them
- Conduct vehicle inspections and communicate findings to customers
- Provide recommendations for necessary repairs and maintenance
- Upsell additional services and products to customers
- Create detailed service estimates for customers
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles
- Process payments and handle cash transactions
'''Qualifications'''
- Previous experience in a customer service role is essential
- Strong mechanical knowledge and understanding of automotive systems
- Excellent communication and interpersonal skills
- Ability to effectively upsell products and services to customers
- Proficient in cash handling and basic math skills
- Detail-oriented with strong organizational skills
- Ability to multitask in a fast-paced environment
- Familiarity with computer systems and software used in the automotive industry
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£32,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Shrewsbury (required)
Ability to Relocate:
- Shrewsbury: Relocate before starting work (required)
Work Location: In person
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