Senior Service Advisor

3 months ago


Shrewsbury, United Kingdom Volvo Shrewsbury Full time

**About us**

We are a family ran, customer focused, driven Automotive Dealership

Our work environment includes:

- Modern office setting
- Food provided (biscuits, cakes & treats)

'''Duties'''
- Greet customers and provide excellent customer service throughout their visit
- Listen to customers' concerns and accurately document them
- Conduct vehicle inspections and communicate findings to customers
- Provide recommendations for necessary repairs and maintenance
- Upsell additional services and products to customers
- Create detailed service estimates for customers
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles
- Process payments and handle cash transactions

'''Qualifications'''
- Previous experience in a customer service role is essential
- Strong mechanical knowledge and understanding of automotive systems
- Excellent communication and interpersonal skills
- Ability to effectively upsell products and services to customers
- Proficient in cash handling and basic math skills
- Detail-oriented with strong organizational skills
- Ability to multitask in a fast-paced environment
- Familiarity with computer systems and software used in the automotive industry

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£32,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Shrewsbury (required)

Ability to Relocate:

- Shrewsbury: Relocate before starting work (required)

Work Location: In person


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