Senior Financial Services Advisor

2 days ago


Shrewsbury, Shropshire, United Kingdom Furrows Group Full time
Role Overview

We are seeking a highly skilled Customer Service Advisor to join our aftersales contact centre in Shrewsbury. As a key member of our team, you will be responsible for delivering exceptional customer service through high-volume calls, online bookings, and live chats.

As a successful candidate, you will have the opportunity to work with a well-established company with a strong reputation for quality vehicles and excellent customer service.

Key Responsibilities:

  • Maximise customer awareness of all retailer services
  • Ensure highest level of customer care and satisfaction at all times
  • Maintain excellent standards of departmental administration with attention to detail
  • Achieve the required standards of process efficiency
  • Supervision of the daily booking of aftersales work through the Service Workshop
  • Initiate job documentation and maintain customer records and follow up systems accordingly

Salary: £25,000 - £30,000 per annum (dependent on experience)



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