Service Advisor
6 months ago
**Based at**: JT Hughes Shrewsbury, 3 Battlefield Road, Shrewsbury
**Reports to**: Honda Service Manager
**Job Purpose**: To support the Aftersales Team (Service/Warranty)
At JT Hughes Group we are a very successful family run established business. We pride ourselves for our outstanding customer service and long term staff retention. We have a new opportunity for a Honda Service Advisor.
We are ideally looking for an experienced Service Advisor, who will have at least 2 years' experience in customer service role. A full training programme will be provided to ensure you reach the standards we expect.
**Key Responsibilities**:
The role is to offer full support to our Aftersales Department. Your main responsibilities will include dealing with customers both in person and over the telephone, recording customers’ requirements in a professional and polite manner. Booking vehicles into our workshop, arranging service loan vehicles and producing customer invoices. The role will also include processing warranty claims and working in our parts department.
**Skills required**:
You will have a passion to deliver a high standard of customer service, be extremely driven.
Excellent telephone and face to face communication skills
Full UK Driving Licence
**Schedule**:
Monday - Friday : 08.00am - 5.30pm (60 min lunch break)
Saturdays : 08.30am - 12.30pm on a rota basis
**Benefits**
- Salary depending on experience
- Death in Service Insurance
- Company Pension
- Discounted Repairs and Discount New/Used Car Purchase
- 28 Days holiday increasing to 30 Days holiday after 12 months service
(Includes bank holidays)
- Due to the high number of applicants we will only reply if you are selected to an interview_
- This vacancy is not applicable to previous applicants_
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