Im&t Customer Support Lead

2 months ago


London, United Kingdom Bridge of Hope Full time

To act as a point of escalation for service users and to liaise with 3rd level teams to ensure timely and appropriate resolutions
- Lead the 1^st and 2^nd line support of all Customer Support Services across the Trust
- Responsible for the investigation and resolution of operational incidents and problems relating to the End User Services through 2^nd Line support
- Ensure the IT services are always available and operating as optimal performance level, and they maintain 24/7 x 365 operational requirements
- Manage on call incident management (in and out of hours)


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