Dwp Executive Officer

3 months ago

Cardiff, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 295774**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 40Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Blackwood, Cardiff Charles Street, Chepstow, Ebbw ValeAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

**Key Accountabilities**

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.

**Person specification**:
**What we are looking for**:

- Effective communication skills both verbally and in writing to a wide range of diverse customers.
- The ability to understand complex information and give clear explanations to the customer.
- You will be able to coach customers to improve their movement in to work.
- You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
- You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across DWP.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
**With great benefits including**:

- Generous annual leave, plus bank holidays
- Flexible working patterns available
- Competitive maternity, paternity, and parental leave
- A Civil Service pension with an average employer contribution of 27%
- Employee Assistance Programme with emphasis on wellbeing
- Career and Personal Development through Operational Delivery Profession
- Employee discount schemes

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Abi

  • Dwp Executive Officer

    3 months ago

    Cardiff, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 296331**Salary**: - £28,117**Job grade**: - Executive Officer- EO National.**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time, Part Year**Number of jobs available**: - 40Contents Location About the job **Benefits**: Things you need to...

  • Chief Financial Officer

    4 weeks ago

    Cardiff, United Kingdom Page Executive Full time

    Page Executive has been retained on a search for an exceptional Chief Financial Officer (CFO) to join the Executive Leadership team of a well established market leading company based near Cardiff. As the business continues it's remarkable growth journey, this role requires a strategic thinker with robust financial and commercial acumen to lead the accounting...

  • Chief Financial Officer

    4 weeks ago

    Cardiff, United Kingdom Page Executive Full time

    Page Executive has been retained on a search for an exceptional Chief Financial Officer (CFO) to join the Executive Leadership team of a well established market leading company based near Cardiff. As the business continues it's remarkable growth journey, this role requires a strategic thinker with robust financial and commercial acumen to lead the accounting...

  • Chief Financial Officer

    2 weeks ago

    Cardiff, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client. As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions. ...

  • Chief Financial Officer

    14 minutes ago

    Cardiff, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client. As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions. ...

  • Chief Financial Officer

    4 weeks ago

    Cardiff, Cardiff County, United Kingdom Page Executive Full time

    Page Executive has been retained on a search for an exceptional Chief Financial Officer (CFO) to join the Executive Leadership team of a well established market leading company based near Cardiff. As the business continues it's remarkable growth journey, this role requires a strategic thinker with robust financial and commercial acumen to lead the...

  • Chief Financial Officer

    4 weeks ago

    Cardiff, United Kingdom Page Executive Full time

    Page Executive has been retained on a search for an exceptional Chief Financial Officer (CFO) to join the Executive Leadership team of a well established market leading company based near Cardiff. As the business continues it's remarkable growth journey, this role requires a strategic thinker with robust financial and commercial acumen to lead the...

  • Chief Financial Officer

    2 weeks ago

    Cardiff, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client.As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions.You...

  • Chief Financial Officer

    4 weeks ago

    Cardiff, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client.As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions.You...

  • Chief Financial Officer

    1 week ago

    Cardiff, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client.As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions.You...

  • Chief Financial Officer

    2 weeks ago

    Cardiff, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client. As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions....

  • Chief Financial Officer

    14 minutes ago

    Cardiff, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client. As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions....

  • Bilingual Compliance, Investigations

    3 months ago

    Cardiff, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 306156**Salary**: - £28,117**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Office Facilities Executive

    3 months ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    **Office Facilities Executive** Yolk Recruitment is thrilled to offer an exciting opportunity for an experienced Office Facilities Executive to join the UK's fastest growing tech driven on-demand mobility service. As Office Facilities Executive, this is a front-of-house role where you will be key in welcoming and representing our organisation not only in...

  • Executive Chauffeur

    3 months ago

    Cardiff, United Kingdom Executive Cars Wales Full time

    Executive Cars Wales, part of the Eric James Group are a leading provider of chauffeured ground transportation. We are looking to recruit **chauffeurs **to drive a fleet of Mercedes cars and MPVs transporting clients from large corporate organisations, events and productions. Due to nature of the work, professionalism, personal hygiene and discretion are...

  • Chief Financial Officer

    1 week ago

    Cardiff County, United Kingdom SF Executive Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client.As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions.You...

  • Financial Executive Officer

    2 weeks ago

    Cardiff, Cardiff, United Kingdom SF Recruitment Limited ta SF Group Full time

    SF Recruitment Limited t/a SF Group is seeking a dynamic and engaging Financial Executive Officer for a technology-focused organization based in Cardiff.As a key partner to the Chief Executive Officer, you will take charge of formulating and implementing strategies aimed at fostering growth, which encompasses both organic development and strategic...

  • Head of Role for Accessibility

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Department of Work & Pensions Full time

    DWP. Digital with Purpose. This is a great opportunity for a skilled and passionate Accessibility Specialist to join our community of experts at DWP Digital as a Head of Role for Accessibility. As Head of Role for Accessibility, you will lead the Accessibility profession across DWP Digital. It's a relatively new and evolving field of expertise within DWP...

  • Lead Software Engineer

    2 months ago

    Cardiff, Cardiff, United Kingdom Department of Work & Pensions Full time

    DWP. Digital with Purpose. This is a great opportunity to join our community of experts at DWP Digital as a Lead Software Engineer. DWP is the UK's largest government department. We offer support and services to over 20 million daily users, and make payments worth over 195bn a year. Our Lead Software Engineers are experts in their field, role models in...

  • Chief Financial Officer in Cardiff

    4 weeks ago

    Cardiff, Cardiff, United Kingdom SF Recruitment(Executive) Full time

    SF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client.As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions click...