Suite Attendant

3 months ago


Newcastle upon Tyne, United Kingdom Staybridge Suites Newcastle Full time

_Ensure that guest Suites, toilet and bathroom areas are serviced to the highest standards of cleanliness and in accordance with Company procedures and productivity requirements._
- _Carry out routine and periodic cleaning to areas, as directed._
- _Be aware of the COSHH regulations in relation to cleaning materials, ensuring that all materials are used and stored in compliance with these regulations._
- _Ensure that, after cleaning, all suites are left in a secure condition._
- _Be aware of and operate security and emergency procedures in the hotel._
- _Report, immediately, to the Maintenance Department, any damage, wear and tear, or defects_
- _In guest bedrooms_
- _In public areas_
- _In cleaning equipment e.g. vacuum cleaners, trolleys_
- If you are unable to contact the Maintenance Department, advise your Supervisor._
- _Operate guest laundry service efficiently and effectively._
- _Assist guests in a friendly, courteous and professional manner, as required._
- _Undertake late maid shift where required_
- _Deal with complaints/problems politely and positively and make every effort to resolve them. If you cannot resolve them refer to your Supervisor, but, in any case, advise full details to your Supervisor at the first opportunity._
- _Respect guests’ privacy at all times._
- _Maximise every opportunity to upsell the hotel facilities and promote sales initiatives _
- _Support all members of the team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health & Safety._

Cycas Hospitality is a gift for any hospitality professional. Over the past 10 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great.

We are waiting to hear from you.

**_We are too ‘CYCAS’ to be grumpy..... It’s not over until we get a smile_**
- **Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe and we are delighted to add Quest to our portfolio**_

If you believe you have what it takes and want to be a part of our team, then we want to hear from you


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