Restaurant Shift Supervisor

6 months ago


Portsmouth, United Kingdom Great Salterns Harvester, Mitchells and Butlers Full time

Deliver a positive guest experience by creating a warm, inviting and friendly environment. Lead, train and motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression that motivates guests to return with friends and family.

Responsibilities & Duties - Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events. - Complete business opening and closing routines. - Provide personalised recommendations that cater to the specific needs and preference of each guest. - Value regular guests by remembering their preferences and engaging in meaningful conversations. - Check all guests are enjoying their meal and discuss the guest experience survey. - Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally. - Allocate job roles, and duties for the shift ensuring the team complete all appropriate company documentation and due diligence. - Conduct team briefs and debriefs to communicate sales and targets, ensuring effective communication of results and performance to the team. - Promote open communication with the entire team to ensure the delivery of outstanding service, creating a supportive atmosphere where you assist other team members whenever possible. - Lead and contribute to team meetings, offering your valuable insights. - Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas. - Complete required business admin tasks and ensure accurate cash management and business security. - Complete cellar management duties, including the care of cask ales, conducting line checks and ensuring cleaning procedures are followed. - Ensure wastage is kept to a minimum by ensuring the team follow brand standards and all wastage policies are recorded and followed. - Action deliveries and report any lost or damaged delivery stock to the manager. - Provide guidance, feedback to team members during shifts to enhance their skills and help deliver great service. - Keep up to date with business information, promotions and new products.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Up to £10.92 per hour

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person


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