Service Asset and Configuration Management Director

2 weeks ago

London, United Kingdom WTW Full time

Service Asset and Configuration Management Director
- London, GB

February 08, 2024

Embark on a transformative journey as a SACM (Service Asset and Configuration Management) Director and play a pivotal role in shaping the future of our organisation. As the driving force behind our SACM strategy, your mission is to continually mature services, ensuring seamless alignment with our ambitious transformation goals.

In this leadership position, you will have the opportunity to redefine Software, Hardware and Configuration Management approaches, tailoring them to meet the specific needs of our enterprise and business technology landscape. Your strategic insights will be the catalyst for optimising our service delivery model, contributing directly to operational excellence, efficiency and automation.

As we envision our desired future state, your role will be instrumental in defining integrations and data needs. By leading this charge, you’ll not only transform our SACM processes but also pave the way for a more interconnected, automated and agile organisation.

A key focus of this role is to champion automation and integration initiatives, reducing manual work and unlocking time-to-value integration opportunities. Your efforts will not only enhance operational efficiency but will also position us as industry leaders in embracing cutting-edge technologies. CMDB data will drive our ability to automate and create a culture of colleague self-service.

If you’re passionate about driving innovation, streamlining processes, and making a tangible impact on the success of our organisation, we invite you to join us on this exciting journey. As a SACM Director, you’ll be at the forefront of shaping the future, realising efficiencies, and adding significant value to our company’s growth and success.

**The Role**:

- Aligns overarching WTW Strategy and requirements to SACM strategy to enable value realisation and operational synergies.
- Creates the SACM and CMDB strategy for WTW and accountable for operating that strategy.
- Identify best practice enhancement opportunities for relevant business cases across all asset types.
- Ownership and accountability for the end-to-end lifecycle for all technology asset management.
- Leads governance of the lifecycle to ensure data quality and completeness. Holds data owners accountable for maintaining the quality of their asset data.
- Partners at a leadership level with audit, compliance and risk leaders to ensure that SACM data supports their specific needs.
- Leads a Team of SME’s and Analysts to deliver an effective SACM framework.
- Continually matures services to align with transformation goals.
- Develop Hardware, software and Configuration Management approaches aligned to Enterprise and Business Technology needs.
- Define integrations and data needs to transform to WTW desired future state.
- Ensures that requests are handled according to agreed procedures.
- Partners closely with functional owners to design and deliver operational processes that ensure authorised issuance, audit and return of assets, managing the requests for hardware, including the recall of items, to ensure the hardware items can be effectively tracked and managed.
- Ensures that there are no unauthorised assets such as unlicensed copies of software.
- Produces and analyses registers and histories of authorised assets, including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location.

**The Requirements**:

- Bachelor degree, preferably in IT related course required
- Significant experience leading a holistic SACM practice in a global Organisation
- Significant experience working hands-on in both HAM an SAM areas
- Experience managing people remotely
- Experience engaging with and influencing executive level leadership
- ITIL Certifications beneficial
- ServiceNow ITOM experience essential
- Flexera One experience beneficial

**Equal Opportunity Employer**

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

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