Configuration Analyst

3 weeks ago

London, United Kingdom Harrington Starr Full time

Configuration Analyst

London

£70,000

One of our clients a leading financial services client is looking to hire a Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB).

The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and improvements to processes and tooling, ensuring all processes are documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management

Responsibilities:

  • CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. Use Discovery to automatically discover and map the IT infrastructure assets. Managing user access.
  • Change Management: Oversee the CMDB in the context of change management, ensuring that changes to configuration items (CIs) are well-documented and approved, and that the CMDB is updated accordingly.
  • Data Integrity: Continuously monitor and improve data quality, accuracy, and consistency within the CMDB as well as the source systems, identifying and resolving discrepancies.
  • Data Enrichment: Collaborate with various teams to enrich CMDB data with relevant information, such as technical specifications, vendor details, and ownership information.
  • Audit and Compliance: Conduct regular audits to ensure compliance with ITIL best practices and industry standards for CMDB management.
  • Reporting and Analytics: Generate reports and provide insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data.

Skills and Experience

  • Experience administering and managing a CMDB (Configuration Management Database) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets.
  • ITIL 3 or 4 Foundation
  • Knowledge of inventory systems (i.e. Lansweeper, Crowd Strike)
  • Background in IT asset and configuration management.
  • 4Experience with IT service management tools and platforms.
  • Knowledge in working with Configuration Management processes and systems or ITIL processes.
  • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

If this role sounds of interest please reach out to james.platt@harringtonstarr.com

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