Complex Needs

6 months ago


Barnstaple, United Kingdom Encompass Southwest Full time

**Complex Needs & Outreach Support worker
- Job Description**

**Title**: Complex Needs & Outreach Support Worker

**Hours**: 36 hours per week

**Salary**: £23,737.00

**Contract**: 1 year fixed contract

**Reports To**: Service Lead

This post is both challenging and rewarding in equal measures, created to support individuals who are either rough sleeping, temporary housed or living within our housing first accommodation. We are currently looking to recruit a highly motivated and resilient complex needs and outreach support worker whose passion is to deliver quality client support to those who have been affected by the impacts of trauma, homelessness, substance misuse, mental health, offending or domestic abuse.

You will be part of an experienced and compassionate team who strive to end rough sleeping and the impacts of rough sleeping on individuals living across Northern Devon.

**Purpose of the Job**

The post holder will support the team to provide an integrated programme of homelessness and crisis prevention, resolution and resilience building measures tailored to individual need. You will work alongside our experienced team to provide advice, information and support aimed at empowering occupants to take control of their lives, promoting better informed decisions by increasing awareness of mental health and safer lifestyles.

This post spans 3 of our Homelessness & Housing projects which include:

- Torridge Rough Sleeper Outreach
- Housing First
- Emergency Accommodation

The post will be based across Ilfracombe, Barnstaple and Bideford.

**Main Duties**

Key Relationships
- North Devon & Torridge Council temporary accommodation team
- Torridge Rough Sleeper team
- North Devon assertive outreach team.
- Together drug and alcohol team.
- Internal supported housing projects across North Devon and Torridge
- External Partners including: Wis£rmoney, potential landlords

Your day to day role within the supported accommodation
- To offer support to clients living in both the night shelter accommodation and Housing First Accommodation.
- Work with clients to help them articulate their goals and aspirations offering personal, therapeutic and emotional support. The work will be informed by core Housing First principles.

1. People have a right to a home

2. Flexible support is provided as long as it is needed

3. Housing and support are separated

4. Individuals have choice and control

5. The service is based upon people’s strengths, goals and aspirations

6. An active engagement approach is used
- Undertake comprehensive needs assessments and safety planning with each client.
- Adopt a Psychologically Informed and Trauma Informed approach to supporting and coaching clients, including use of learning from Psychologically Informed Environment (PIE), Trauma Informed Care (RIC) training and reflective practice.
- Develop and maintain relationships with clients to enable person-centred support promoting choice and wellbeing. This will be done through regular contact including visits to clients homes and appropriate community settings.
- Be adaptive and flexible, resilient to challenges and rejections, to support the stability and progression of clients in order to achieve personalised outcomes.
- Liaise with accommodation providers (social and private landlords) and actively encourage clients to move into appropriate Housing First accommodation of their choice.
- To identify barriers of accommodation and managing tenancies and to provide support including practical help with furniture, benefits advice, budgeting, neighbour relations and liaising with landlords.
- To offer advice, guidance and support on ways in which substance misuse and other harmful activities can be practiced more safely. This includes anticipating and supporting the reduction of harmful challenges whist maximising opportunities.
- Be empowered and persistent in advocating for the clients to access all services, including reconciliation work with agencies if required.
- Develop, maintain and coordinate effective working relationships with external agencies, promoting effective communication for and about the client ensuring the Housing First project is widely known and promoted.
- With client agreement, liaise with other agencies to facilitate access to support including Substance Misuse and Recovery, Offending and Criminal Justice, Health and Mental Health, Domestic Abuse, Welfare and Housing Benefits, Debt, Child and Adult Protection, Employment and Training.
- Identify cases requiring further help (specialist advice, alternative support) referring and supporting engagement as appropriate.
- Support the clients to access community resources to develop positive peer networks and meaningful leisure opportunities, for example social, recreational, sport, faith, learning, arts.
- Regularly review the person-centred support plan to update, record and monitor progress of each client.
- Promote, and encourage peer involvement within the servi



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