Service Support Officer

5 months ago

Yeovil, United Kingdom Leonardo Full time

**Closing Date**:
**The Opportunity**:

- A great opportunity now available to join our team. This role is part of the Integrated Merlin Operational Support (IMOS) Service Management Organisation (SMO) where you would support the IMOS Service Delivery Team in the upkeep of the work scope contained within the Merlin IOS contract.The role is to- Support the IMOS Delivery Team in project managing Out of Scope tasked activities, including the introduction of additional scope into the Integrated Operational Support (IOS) Contract to increase the overall contract value
- Manage Stakeholder and Customer expectation and confidence through building of relationships, effective analysis and communication
- Support the timely delivery of information as required
- Discharge and deliver work packages using Programme/Project Management techniques

**What you will do**:

- Be accountable to the IMOS Service Delivery Manager (SDM):

- Supporting the IMOS SMO (Service Management Organisation) Team in managing and directing activities that support and reinforce the department efforts in effecting significant change upon product or service capability and quality
- Supporting in project managing and delivering Out of Scope task activities received from the UK MOD to an agreed schedule, to increase IMOS contract value and Company revenue.
- Projecting co-ordination across the Concept, Assessment, Demonstration, Manufacture, In-Service, Disposal (CADMID) lifecycle, including:

- Statement of Work
- Schedule
- Cost Adherence
- Risk Management
- Promoting and actively manage Continuous Improvement within the IMOS Programme, ensuring that activities across the 3 sites (RNAS Yeovilton, RNAS Culdrose and Yeovil) are cohesive, efficient, and effective. All operations are to be predicated upon Continuous Improvement Principles, delivering tangible and sustainable benefits to the programme.
- Supporting the IMOS Special Category Work (SCW) process and ensure all claims above the agreed threshold are processed and expedited with the MOD Stakeholder and liaison with material teams ensuring they are processed and tracked through to completion
- Working in partnership with stakeholders (Internal and External) to satisfy fully the needs and requirements of the business, and to manage effectively the expectations of those stakeholders.
- Supporting management change initiatives taking due consideration of the inter relationship of people, processes and organisation.
- Adopting a flexible working attitude to prioritised activities within the Merlin SMO in line with the Departmental Objectives, Merlin Business Plan and Departmental requirements.
- Producing and delivering all Continuous Improvement and SCW reporting requirements both scheduled and ad-hoc
- Supporting the delivery of packages of work using Programme/Project Management techniques including Stakeholder Management, Risk Management and be able to conduct spend analysis using earned value techniques

**What we are looking for**:

- Highly self-motivated individual
- Show a strong aptitude for leadership and the ability to maintain a clear focus on goals and priorities
- Knowledge of the Merlin aircraft and associate systems
- Experience in the planning and scheduling of complex tasks within an aerospace or similar industrial environment.
- Some understanding of Microsoft Project (MSP 2010 is preferable). An in-depth knowledge of the company organisation and operating procedures for business, commercial, finance, technical and procurement
- The interpersonal skills necessary to form, motivate, manage and work in a multi discipline team
- The ability to collect, collate, analyse and present complex information clearly and concisely in writing or verbally to audiences comprising of multi-disciplinary groups
- Good business and commercial awareness, able to take initiative, exploit innovation
- Knowledge of the Integrated Operational Support construct
- To represent Leonardo Helicopters in a positive manner within the UK MOD and key stakeholder community
- Proficiency in working with computers, including common Microsoft packages (e.g. Word, Excel) and SAP.
Other desirable skills (but we can train you on these):

- Experience of Programme/Project Management
- Experience and knowledge of Leonardo Helicopters Budget Control Processes
- Utilise Information Systems, e.g. SAP, SharePoint, Serena, GOLDEsp, Wingman

**Life at Leonardo**:

- Discover life at Leonardo - a company for extraordinary people**Our UK locations**:

- We have offices around the UK, including Basildon, Bristol, Edinburgh, Lincoln, Luton, Southampton and Yeovil**Committed to Inclusion**:

- We are committed to creating a working environment that is designed to provide everyone with the opportunity to succeed.

  • Administrative Officer

    1 month ago

    Yeovil, Somerset, United Kingdom HM Courts and Tribunals Service Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at HM Courts and Tribunals Service. As an Administrative Officer, you will play a vital role in supporting the smooth operation of our courts and tribunals.Key ResponsibilitiesPreparing papers and digital files for court, tribunals, hearings, and meetings.Producing court and...

  • Imos Service Support Officer

    6 months ago

    Yeovil, United Kingdom Leonardo UK Ltd Full time

    **The Opportunity** We are currently recruiting for a Service Support Officer to join our fantastic Service Delivery team. You will be part of the Integrated Merlin Operational Support (IMOS) Service Management Organisation (SMO) where you'll provide project management support to the IMOS Service Delivery Team in the upkeep of the work for the Merlin...

  • Support Officer

    6 months ago

    Yeovil, United Kingdom Mitie Full time

    **Mitie has a great opportunity for Support Officers to join our business at an exciting time.** **Job Role: Support Officer** **Location: Somerset** **Pay rate: £12.00ph** **Days, nights, weekends inclusive** **Job Overview** - We are looking for experienced, driven, enthusiastic Security professionals with the desire to learn & support across a...

  • Office Support Specialist

    7 days ago

    Yeovil, Somerset, United Kingdom Compass UK & Ireland Full time

    Compass UK & Ireland: A Rewarding OpportunityWe are seeking an experienced and adaptable Office Support Specialist to join our team on a part-time basis, working 20 hours per week. As an integral member of our administrative team, you will play a vital role in ensuring the smooth operation of our offices.About the Role:Assist with general administrative...

  • Probation Officer, Somerset Pdu

    6 months ago

    Yeovil, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 312589**Salary**: - £30,812 - £38,289- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 4 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Support Worker/senior Support Worker

    5 months ago

    Yeovil, United Kingdom Alina Disability Support Full time

    **Job description** **We do not offer any sponsorship** Earn competitive pay + develop and grow with a company that cares about you! If you’re outgoing, friendly and passionate about people, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team in Yeovil. You’ll be supporting people with learning...

  • Security Officer

    6 months ago

    Yeovil, United Kingdom Universal Support Services Group Ltd Full time

    Job Overview: **Responsibilities**: - Conduct regular patrols of the premises to check for any signs of intrusion or security risks. - Monitor CCTV cameras and alarms to identify potential threats. - Respond promptly to alarms or calls for assistance. - Provide assistance to customers and employees in a professional and courteous manner. - Enforce rules,...

  • Administrative Support Specialist

    1 week ago

    Yeovil, Somerset, United Kingdom HM Courts and Tribunals Service Full time

    At HM Courts and Tribunals Service, we are committed to delivering a justice system that is accessible to everyone and operates efficiently. As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our courts and tribunals.The ideal candidate will have excellent communication and organisational skills, with the...

  • Technical Support Officer

    6 months ago

    Yeovil, United Kingdom Mass Full time

    **Technical Support Officer - Yeovilton** Salary £55,000 - £65,000 On-site working - 35 hour week We’re a technical consultancy, partnering with UK government and NATO on mission-critical projects, and we’re looking for an experienced Technical Support Officer to join our small team embedded within the NATO Joint Electromagnetic Warfare Core Staff...

  • Support Worker/senior Support Worker

    5 months ago

    Yeovil, United Kingdom Alina Disability Support Full time

    **Job description** Earn competitive pay + work for a company that cares about you! If you’re outgoing, friendly and passionate, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team in Yeovil. You will be supporting people with learning disabilities, autism and mental health to lead meaningful and...

  • Senior Support Worker

    6 months ago

    Yeovil, United Kingdom Alina Disability Support Full time

    **Job description** Earn competitive pay + work for a company that cares about you! If you’re outgoing, friendly and passionate, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team in Yeovil. You will be supporting people with learning disabilities, autism and mental health to lead meaningful and...

  • Housing Options Support Officer

    6 months ago

    Yeovil, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Somerset Council in relations to finding a Housing Options Support Officer to start work ASAP! **Responsibilities** - To be the first point of contact for customers with homelessness or housing register enquiries. - Provide advice, information and assistance all applicants with a housing issue and triage...

  • Administrative Support Officer

    3 weeks ago

    Yeovil, Somerset, United Kingdom Long-term Teachers Ltd Full time

    Job Overview:You will be responsible for overseeing the reception facility, answering calls, and dealing with face-to-face enquiries at a specialist school.The successful candidate will provide general clerical and administrative support while maintaining school records.Key Responsibilities:Signing in visitors and ensuring all visitors are appropriately...

  • Support Officer Somerset

    6 months ago

    Yeovil, United Kingdom Mitie Full time

    Would you like to work for Mitie? We have an opportunity for support officer covering multiple locations. Driving licence is essential. **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -...

  • Female Waking Night Support Worker

    6 months ago

    Yeovil, United Kingdom Alina Disability Support Full time

    **Job description** Earn competitive pay + work for a company that cares about you! If you’re outgoing, friendly and passionate, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team in Yeovil. You will be supporting people with learning disabilities, autism and mental health to lead meaningful and...

  • Female Waking Night Support Worker

    6 months ago

    Yeovil, United Kingdom Alina Disability Support Full time

    Earn competitive pay + work for a company that cares about you! If you’re outgoing, friendly and passionate, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team in Yeovil. You will be supporting people with learning disabilities, autism and mental health to lead meaningful and fulfilling lives...

  • Strategic Support Officer

    7 days ago

    Yeovil, Somerset, United Kingdom STRODE COLLEGE Full time

    Strategic Support OfficerStrode College seeks a skilled and experienced Executive Support Specialist to join its team. The successful candidate will provide exceptional administrative support to senior executives, working in a fast-paced environment. Key responsibilities include managing confidential information, engaging with various stakeholders, and...

  • Learning and Behaviour Support Officer

    5 days ago

    Yeovil, Somerset, United Kingdom anzuk Education Full time

    We are seeking a motivated and compassionate individual to fill the role of Learning and Behaviour Support Officer at Anzuk Education in Yeovil. As a key member of our team, you will be responsible for supporting students with complex needs and contributing to their educational success.About the Role:This Full Time Learning and Behaviour Support Officer...

  • Support Worker

    5 months ago

    Yeovil, United Kingdom You care & we care support services Full time

    We are looking for some gent or lady to join our small team of supporting people with learning disabilities & difficulties to older people within the local community we offer our clients. We support people to gain access to the local, community and support with day to day task. We also have our community hub for people to use an enhance their social...

  • Learning Disability Support Worker

    5 months ago

    Yeovil, United Kingdom Enable Support Services Full time

    **Job description** **Looking for an exciting new role? A job where you can make a difference every day? Look no further as we're looking for people like you to join our team in Yeovil to support a female client with LD/autism.** **Our fantastic community team are looking for a caring, creative and enthusiastic individuals to join them as** female Learning...