Csa (Customer Service Associate) - Property Sector
7 months ago
CSA (Customer Services Advisor) - Property Sector
Sheffield, South Yorkshire
Up to £28k DOE + bonus
EMBS Property are currently supporting a client operating in the Resident accommodation sector to recruit a Resident Host aka Customer Services Associate in a residential setting for a seriously impressive building in Sheffield.
Job titles can often be different so to clarify, you current job title may be Customer Services Advisor, Community Associate, Resident Associate, Resident Services Advisor, Front of House to name a few
Whatever job title you have doesnt matter, what matters are the following personality traits:
100% RESIDENT FOCUSED - this role is all about being the face of the building, building relationships and an amazing residence experience
You will need to be
Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey
In addition, you will be experienced in the 'living/accommodation' sector - PBSA, BTR, CoLiving, Coworking, hospitality as the experience is fully transferable.
In this role you would be the key point of contact within the building residents, the face of the building and the first point of contact - this is why personality skills are so important.
Outline duties and responsibilities:
Customer service & Customer journey
Residents care, engagement and satisfaction
Social media channels for the building (you can be as creative as you like)
Sales & Marketing eg site tours, events, membership, leasing and renewals
Building management eg compliance, H&S and working with maintenance
Building administration & Coordination eg tenancy, lease, contractor liaison
Plus much more
To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment. You should love interacting with people and have a genuine passion for delivering excellent customer service.
This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the CoLiving/BTR sector.
EMBS Property are acting as an external talent partner.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 3 years (required)
- Sales: 2 years (required)
- pbsa or BTR or residential or hotel: 3 years (required)
Work Location: In person
-
Customer Service Team Leader
5 days ago
Sheffield, United Kingdom Bellrock Property and Facilities Management Full timeBellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke...
-
Resident Services Associate
7 months ago
Sheffield, United Kingdom ONE PROPERTY RECRUITMENT LTD Full timeOne Property Recruitment is seeking a resident services associate for one of their developments in Sheffield. We need someone that is going to come into the company and hit the ground running. You will have the opportunity to interact with leaseholders and your work colleagues daily and you will be working as part of a team to provide an outstanding service...
-
Apprentice Customer Service Advisor
7 months ago
Sheffield, United Kingdom Bellrock Property and Facilities Management Full time**Apprenticeship Customer Service Advisor** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because...
-
Customer Service Agent
7 months ago
Sheffield, United Kingdom Bellrock Property and Facilities Management Full time**Customer Service Agent** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the...
-
Customer Service Advisor
5 days ago
Sheffield, United Kingdom Homes for Students Full time**Customer Service Advisor (CSA)** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...
-
Property Administrator
7 months ago
Sheffield, United Kingdom ONE PROPERTY RECRUITMENT LTD Full timeAre you looking to embark on a property career? One Property Recruitment are proud to be working alongside an industry leading property management business in the Yorkshire region. This role present an amazing opportunity to be part of a rapidly growing business where you will learn an invaluable skillset within the leasehold space. To be successful with...
-
Customer Service Advisor
5 days ago
Sheffield, United Kingdom Homes for Students Full time**Customer Service Advisor** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...
-
Residential Property Development Coordinator
1 week ago
Sheffield, Sheffield, United Kingdom Mcr Property Group Full timeAbout Mcr Property GroupMcr Property Group is a highly entrepreneurial property development and investment company operating across the UK. We pride ourselves on delivering high-quality projects and providing exceptional customer service. Our pipeline includes residential, commercial, and industrial units, with offices in key locations throughout the...
-
Csa
6 months ago
Sheffield, United Kingdom FMG Repair Services Full time**Customer Service Advisor** This is an exciting opportunity to join our amazing team as a **Customer Service Advisor **in the UK’s leading Accident and Collision Repair specialists in our Sheffield branch. We are a large, increasingly busy site and therefore expanding the current team. **Salary £24,000 per annum**, depending on skills and experience,...
-
Property Management Associate
2 weeks ago
Sheffield, Sheffield, United Kingdom Ritz Recruitment Full timeRitz Recruitment seeks a Property Management Associate to support our client's growing Build to Rent business in Sheffield. In this vital role, you'll oversee the smooth operation of lettings management services, focusing on excellent customer care and efficient administrative processes.Key Areas of Focus:Lease Administration: Manage the complete lifecycle...
-
Customer Service Advisor
6 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
-
Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
-
Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
-
Rental Property Associate
1 week ago
Sheffield, Sheffield, United Kingdom Lloyds Bank plc Full timeAbout the JobWe are seeking a highly skilled Property Management Assistant to join our team. The successful candidate will have previous experience in property management, strong telephone skills, and experience in lettings administration or a similar role within the property sector.As a key member of our property management team, you will be responsible for...
-
Assistant Property Development Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Mcr Property Group Full timeJob Title: Assistant Property Development CoordinatorAbout Us: Mcr Property Group is a leading property development and investment company with a strong presence in the UK market. Our diverse portfolio spans residential, commercial, and industrial units, reflecting our commitment to innovation and customer satisfaction.Job Description:We are seeking a highly...
-
Customer Service Assistant
3 days ago
Sheffield, United Kingdom Harvest Energy Full time**Customer Service Assistant** **Hourly pay rate of £10.90.** - A passion for providing great customer service in a varied role - Experience of sales - Preferred - The drive and energy to achieve targets - A warm and friendly personality - A team player who enjoys winning - A keen eye for detail and great standards - Flexibility and overall understanding...
-
Resident Service Associate
7 months ago
Sheffield, United Kingdom Great Places Housing Group Full timeJob Advert **Resident Service Associate** Reporting to the Lettings Manager, the Resident Service Associate will be based on site at The Ironworks, Sheffield and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing. What you’ll be doing - Develop creative, innovative and effective...
-
Property Rental Associate
2 weeks ago
Sheffield, Sheffield, United Kingdom Ritz Recruitment Limited Full timeJob OpportunityWe are currently seeking a Property Rental Associate to join our team at Ritz Recruitment Limited in Sheffield.As a Property Rental Associate, you will be responsible for managing residential lettings, building strong relationships with clients and stakeholders, and maintaining accurate records and reports.Key skills and qualifications...
-
Assistant Property Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Mcr Property Group Full timeJob SummaryWe are seeking an experienced Assistant Property Manager to join our team at our Sheffield site. As a key member of our team, you will be responsible for ensuring the smooth operation of our properties and providing excellent customer service to our residents.Key ResponsibilitiesProperty inspections and maintenance managementHandling resident...
-
Property Services Manager
6 months ago
Sheffield, United Kingdom Great Places Housing Group Full time**Property Services Manager** **Salary**: Up to £46,000 **Job Type**: Full Time Location: Sheffield Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. You will manage the repairs and maintenance service of a defined property portfolio...