Csa (Customer Service Associate) - Property Sector

4 months ago

Sheffield, United Kingdom The EMBS Group Full time

CSA (Customer Services Advisor) - Property Sector

Sheffield, South Yorkshire

Up to £28k DOE + bonus

EMBS Property are currently supporting a client operating in the Resident accommodation sector to recruit a Resident Host aka Customer Services Associate in a residential setting for a seriously impressive building in Sheffield.

Job titles can often be different so to clarify, you current job title may be Customer Services Advisor, Community Associate, Resident Associate, Resident Services Advisor, Front of House to name a few

Whatever job title you have doesnt matter, what matters are the following personality traits:
100% RESIDENT FOCUSED - this role is all about being the face of the building, building relationships and an amazing residence experience

You will need to be

Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey

In addition, you will be experienced in the 'living/accommodation' sector - PBSA, BTR, CoLiving, Coworking, hospitality as the experience is fully transferable.

In this role you would be the key point of contact within the building residents, the face of the building and the first point of contact - this is why personality skills are so important.

Outline duties and responsibilities:
Customer service & Customer journey

Residents care, engagement and satisfaction

Social media channels for the building (you can be as creative as you like)

Sales & Marketing eg site tours, events, membership, leasing and renewals

Building management eg compliance, H&S and working with maintenance

Building administration & Coordination eg tenancy, lease, contractor liaison

Plus much more

To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment. You should love interacting with people and have a genuine passion for delivering excellent customer service.

This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the CoLiving/BTR sector.

EMBS Property are acting as an external talent partner.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 3 years (required)
- Sales: 2 years (required)
- pbsa or BTR or residential or hotel: 3 years (required)

Work Location: In person

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