Case Worker

3 weeks ago

Gloucester Road Station, United Kingdom Victim Support Full time

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Dorset

**Office location**
- 49 Gloucester road

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday to Friday, rota covering shifts 9-5pm, 10-6pm and 12-8pm

**Basic Salary**
- £25,500.00 per annum.

**Allowances**
- Travel expenses

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- Yes

**Closing Date**
- 05/07/2023

**Ref No**
- 4981

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including home working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
As a Multicrime Caseworker, you will:

- Be responsible for the effective management of a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
- Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
- Undertake risk and needs assessments to address the specific needs of the client in line with Victim Support operating procedures, follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns
- Work alongside a team of staff (and volunteers where applicable) to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity.
- Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support

You will need:

- An understanding of the impact of crime on victims such as anti-social behavior, domestic abuse, sexual violence and hate crime.
- An excellent understanding of the requirements of confidentiality and safe working practices, maintaining records in accordance with the Data Protection Act and other legal requirements.
- Competent IT skills, with effective verbal and written communication skills.
- You will be able to work confidently without direct supervision and be able to deal effectively with competing and conflicting demands in an organised manner, as well as having good problem-solving skills.
- An active commitment to promoting equality, diversity and inclusion.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

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