Renewals & Service Executive Ftc

2 weeks ago


Manchester, United Kingdom RAC Full time

**About The Role**:
RAC are recruiting for **Renewals & Service Executive (Up to 6-Month Fixed Term Contract) **to join our energetic team in our new office in the **Victoria,** **Salford Quays.**

**This role is working Monday-Friday 9am - 5pm No Weekends
- Bank Holidays off**

As a Service Executive you will work with new small to medium business (SME) customers to try and understand their requirements and advise them of the most suitable breakdown products we could offer them to fulfil their needs. You will also be maintaining and growing relationships we have with existing customers. This role is a Fixed Term Contract up to **6-Months**, with the **potential to be made permanen**t.

**We have a guaranteed Base Salary of £25,585 with an OTE up t0 £30,702**

**What you'll do...**
- Deliver exceptional service to our members through up-to-date regulatory compliance and knowledge ensuring we have the member at the heart of everything we do
- Effectively engage with businesses who are thinking of joining, renewing, or leaving us, reviewing their needs and reasons for leaving
- Following up on prospect data, inbound leads and marketing campaigns to build up and nurture a long-term pipeline of sales opportunities and maintaining a good level of conversation rate
- Utilising data and CRM/database to record accurate details about clients and prospect data
- Ledger management, using specialised tools to identify businesses with outstanding debt, offering alternative payment methods whilst successfully collecting invoices that are overdue to support business targets

**What you'll need...**
- Experience in sales and customer service inbound/outbound
- Work well towards KPI’s under pressure
- Outgoing and self motivated
- Empathetic and able to build rapport with new and existing SME customers
- Preferably be used to an account management approach to drive pipeline lead generation

**In return for your hard work and commitment we offer a wide range of benefits**:

- You will get **FREE** Ultimate breakdown cover for **you and your household** - including roadside & home rescue, unlimited call outs and tows
- Flexible Benefits for you to tailor
- Free on-site parking
- Holiday Allowance
- 7 days car hire, European cover which also includes free legal advice and garage support
- Hotel discounts & days out
- £25 towards MOT voucher each year and **much more**

Together we are all **#OrangeHeroes **Be a part of our journey



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