Generalist Advice Worker/advice Session Supervisor

2 weeks ago


Southwark, United Kingdom Citizens Advice Full time

**Position**: Generalist Advice Worker/Advice Session Supervisor or Trainee position

**Location**: Southwark, London

**Closing date**: 15 April 2024

**Role details**:
Job title:
Generalist Advice Worker/Advice Session Supervisor or Trainee position

**Location**:
Southwark

**Salary**:
SO1 - £36,001 to £37,870 per annum

Salary pro rata:
No

London allowance:
Yes

Hours per week:
35 hours per week

Type of contract:
Permanent

15/04/2024

Closing time:
09:00

Interview date:
18/04/2024

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers

To be successful you will need:

- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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