Retail Team Leader

6 months ago

Sutton Coldfield, United Kingdom The Works - Sutton Coldfield Full time

**Retail Team Leader**

**18 hours per week**

**About our culture**

The Works is such an awesome place towellwork

Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic _you_.
- _
We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to workwe’re people who ‘do’.

**Overview of the role**

When you join us, we’ll actually call you a Deputy Manager, not Team Leader.

As a retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you’ll inspire your team to deliver the best customer experience by creating ‘moments that matter’ with our retail customers.

You’ll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.

We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond So, we’ll actively support your personal development and career progression.

**Deputy Manager Key responsibilities**
- Stand-in for the Store Manager and be responsible for all metrics whilst they’re away
- Drive retail commerciality
- Deliver great store standards and ensure tasks are completed accurate
- Work shoulder to shoulder with your team on the retail shop floor
- Coach and motivate the team to deliver an amazing customer experience

But most importantly, you’ll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA

**Work/life balance**

As we’re open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you’re a crafting supremo who’s creating a top-secret masterpiece. we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off.

***The skills you’ll need**

To flourish with us as a Team Leader, you’ll need to be resilient, love retail, be people focussed and passionate about our brand and ranges.
- You’ll be commercially astute
- A great communicator
- Able to understand and analyse data
- Have a knack for problem solving
- An eye for merchandising
- Supportive of team wellbeing, performance and career aspirations

**Our PERKS really are ‘The Works’**
- ** 25% Colleague Discount - **Plus, exclusive double-discount days
- ** MyWorks - **Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- ** Can-Do Academy - **Instant access to further training and development to help you grow with us and develop your career
- ** Wagestream - **Claim early access to 50% of your wages as you earn them
- ** Share Scheme - **Become a shareholder and own your very own piece of The Works
- ** 24/7 support for you and your family - **Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter
- ** Save As You Earn - **Save directly from your salary
- ** Long Service Awards - **Cash, gifts, or holiday rewards
- ** Recognition Awards - **For outstanding service, customer feedback, excellent sales and more
- ** + Loads more - **Holiday, Pension, Sick pay, Life assurance and optional charity giving

**Our Purpose**
- To inspire reading. learning, creativity and play - making lives more fulfilled

**Our Values**
- We are Crafty | We are Caring | We are Can-doAbout The Works:
We are very proud to be a Sunday Times 2020 Top 25 “Best Big Companies” to work for.
At The Works, we are a family Our stores are fun to be in and jam packed with great products that our customers love...and so do we Our mission is to offer customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery. We are a high street retailer that bucks the trend, constantly growing and opening new stores at an amazing rate.
We sell high-quality, great value products in four specialist categories, primarily through our network of over 500 stores in the UK & Ireland. We also have a significant and growing online presence that enables customers to shop any time of the day and an extended range of products that are not available in our stores. Our multi-channel offering, one of the first of its kind in the value retail sector, includes our popular Click & Collect service, offering further convenience for our customers.The Works is such

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