Assurance Lead

7 days ago

Durham, United Kingdom Valuation Office Agency Full time

**Details**:
**Reference number**:

- 351675**Salary**:

- £28,360- National minimum salary £28,360- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- VOA - Business Functions - Customer Service Centre**Type of role**:

- Operational Delivery
- Property**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- DurhamAbout the job

**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

**Job description**:
**Assurance Lead - Customer Service Centre - Role Overview**

The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency. The CSC is the first point of contact for our customers, and you will play a crucial role supporting our colleagues to uphold the agency’s reputation.

We are looking for enthusiastic, forward-thinking people to join our expanding team and who are open to learn new skills and development opportunities. Reporting to the CSC Business Manager, as an Assurance Lead you will undertake a wide variety of duties providing practical support and assistance to the Business Manager, Unit Head and wider management team.

For an insight into working for The Customer service Centre within the VOA, please click on the video link below.

**Assurance Lead - Customer Service Centre** **- Key responsibilities**
- Proactively managing and prioritising the Assurance Team & Unit Head’s inbox items, responding to correspondence and queries.
- Diary management support for Unit Head, and attend relevant meetings with the Unit Head, taking notes/minutes where appropriate and ensuring action points are followed up.
- You will lead on your own assurance tasks, building a wider understanding and knowledge base of all assurance tasks to provide cover and support as required.
- Secretariat support for CSC Meetings, where you will build and circulate agendas, drive presentations, create and circulate meeting notes, maintain action logs, and provide updates.
- Provide financial management support and cover across the Business Support Team, and wider CSC by arranging travel bookings, and managing Senior Leadership Team travel approvals.
- Monitor, maintain and manage all relevant registers and documents, ensuring these are updated accordingly with the most accurate information within a timely manner and, ensuring the guidance and processes are followed.

**Person specification**:
**Essential Criteria**
- Great prioritisation skills to be able to work in a busy team environment and have the flexibility to switch, at short notice, between the various duties outlined.
- Excellent interpersonal skills to work collaboratively with your team and key stakeholders.
- The ability to communicate effectively with a broad range of people both orally and in writing.
- Sound analytical skills and good judgement to inform decisions, or when providing opinions or advice to others.
- Be adaptable and organised to work across a variety of different tasks; and to have a wide awareness of impacts, dependencies, and risks.
- Willingness to travel.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Leadership
- Communicating and Influencing

**Benefits**:

- Alongside your salary of £28,360, Valuation Office Agency contributes £7,657 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role.

An environment with flexible working options.

Family friendly policies including 26 weeks full pay for maternity, adoption or shared parental leave.

Employee Assistance Programme offering comprehensive wellbeing support.

To learn more about the extensive benefits we can offer you as a VOA employee please download our Benefits Booklet:
VOA_benefits_booklet.pdf (publishing.service.gov.uk)

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.If you can meet our person requirements above, we are keen to hear from you.

A Personal Statement (maximum 500 words), please outline your suitability for the role. Please pay particular attention to the ‘Essential Criteria’ and outlined in the advert when providing your answer.

**Sift - 21st May 2024**:
We will assess you on your Personal Statement.

Should there be a large number of applicants, an initial sift will be made on Personal Statement against the lead essential criteria: Great prioritisation

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