Customer Assistant

3 months ago

Maidstone, United Kingdom M&S Full time

**Summary**

Operations Assistant

Work Pattern

Week 1

Sunday 04:30-12:30

Saturday 07:00-16:00

Week 2

Monday 07:00-15:00

Saturday 04:30-12:30

All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store, but the closest Hub to you.
**All the details**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    2 months ago

    Maidstone, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    4 weeks ago

    Maidstone, United Kingdom Lidl Full time

    Customer Assistant (Full Time) Summary £12.40 - £13.35 per hour 30-35 days' holiday (pro rata) 10% in-store discount Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer Assistant, no...

  • Customer Assistant

    4 months ago

    Maidstone, United Kingdom M&S Full time

    **Summary** Administration Assistant Work Pattern Sunday 07:30-11:30 Wednesday 06:00-10:00 Saturday 06:00-10:00 **All the details** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    4 months ago

    Maidstone, United Kingdom Lidl Full time

    20 To 30 Hours Summary £12 - £13 per hour | [20 To 30] hour contract | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...

  • Customer Service Assistant

    3 months ago

    Maidstone, United Kingdom Wilson's Casino Slots Full time

    Customer Service Assistant Wilson’s Casino Experience £10.60 - £11 per hour (dependant on shift hours) Minimum 40 hours per week We are Wilson’s Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we’re looking for friendly and professional...

  • Customer Service Assistant

    4 months ago

    Maidstone, United Kingdom Wilson's Casino Slots Full time

    Customer Service Assistant Wilson’s Casino Experience £10.60 - £11 per hour (dependant on shift hours) Minimum 40 hours per week We are Wilson’s Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we’re looking for friendly and professional...

  • Customer Service Assistant

    3 months ago

    Maidstone, United Kingdom Wilson's Casino Slots Full time

    Customer Service Assistant Wilson’s Casino Experience £10.60 - £11 per hour (dependant on shift hours) Minimum 20-40 hours per week We are Wilson’s Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we’re looking for friendly and professional...

  • Customer Service Assistant

    3 months ago

    Maidstone, United Kingdom Wilson's Casino Slots Full time

    Customer Service Assistant Wilson’s Casino Experience £10.60 - £11 per hour (dependant on shift hours) Minimum 40 hours per week We are Wilson’s Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we’re looking for friendly and professional...

  • Customer Assistant

    4 weeks ago

    Maidstone, United Kingdom Lidl Full time

    Customer Assistant Salary £12.40-£13.35 Location Store - 1A A Farleigh Hill, Tovil ME15 6RG Maidstone Contract Part Time Experience Level Experienced Employment Area Store Reference Number 457562 Summary £12.40-£13.35 per hour | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something...

  • Customer Service Assistant

    4 months ago

    Maidstone, United Kingdom Shell DetlingHill Full time

    Shell DetlingHill - Customer Service Assistant Fully Flexible on rota basis to work any shift(5:30am-1:30pm, 13:30pm-21:30pm) including weekends. Open 24 hours a day, 7 days a week and every day of the year 16 hours contract, more hours available depending on availability and performance. We are currently looking for an honest, enthusiastic customer...

  • Customer Assistant

    2 months ago

    Maidstone, United Kingdom Lidl in Deutschland Full time

    Summary £12.40 - £13.00 per hour |  30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme As of the 1st August 2024 our pay will be increasing to £12.40 - £13.35 Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in...

  • Customer Service Assistant

    4 months ago

    Maidstone, United Kingdom Bliss Promotions Full time

    Job Description: Customer Service Representative **Duties**: - Assist customers with product information, order status, and issue resolution - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records and update information as needed - Collaborate with other departments to resolve customer issues and ensure customer...

  • Customer Service Assistant

    3 months ago

    Maidstone, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full and part time customer focused roles for a Public Sector client based in Maidstone. We currently have a PT contract but we may have FT roles down the line: role: customer service assistant Hours: Saturday and Sunday 9:00-5:30 (15 hours a week) Pay: £11.10 per...

  • Night Customer Service Assistant

    4 months ago

    Maidstone, United Kingdom Shell DetlingHill Full time

    Shell DetlingHill - Night Customer Service Assistant Fully Flexible on rota basis to work shift( 9.30pm - 5.30am) including weekends. Open 24 hours a day, 7 days a week and every day of the year 16 hours contract, more hours available depending on availability and performance. We are currently looking for an honest, enthusiastic customer service...

  • Customer Assistant

    3 months ago

    Maidstone, United Kingdom M&S Full time

    **Key Accountabilities** Cafe Customer Assistant Mon 0800-1600 Tue 0900-1700 Wed 0800-1600 Sat 0900-1700 Mon 0900-1700 Tue 0930-1730 Wed1000-1800 Fri 0930-1730 **Key Capabilities** **Please note this is a Temporary Vacancy** **Work Pattern** Mon 08.00-16.00 Tue 09.00-17.00 Wed 08.00-16.00 Sat 09.00-17.00 Mon 09.00-17.00 Tue...

  • Customer Service Assistant

    3 months ago

    Maidstone, United Kingdom Ontrak Recruitment Full time

    Customer Service Assistant Required - Immediate Starts Available! Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. Location: Maidstone East (ME14 1QN) Pay rate:...

  • Customer Assistant

    3 months ago

    Maidstone, United Kingdom M&S Full time

    **Summary** Work Pattern Monday 1300-1900 Tuesday 1300-1900 Wednesday 1300-1900 Thursday 1300-1900 Saturday 1300-1900 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of...

  • Customer Assistant

    3 months ago

    Maidstone, United Kingdom M&S Full time

    **All the details** **WORK PATTERN** Sunday 0700-1100 Monday 0500-0900 Tuesday 0500-0900 Wednesday 0500-0900 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    3 months ago

    Maidstone, United Kingdom M&S Full time

    **Summary** Work Pattern Wed - 05.00-09.00 Friday 05.00-09.00 Sat-05.00-09.00 **All the details** Work Pattern Wed - 05.00-09.00 Friday 05.00-09.00 Sat-05.00-09.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    3 months ago

    Maidstone, United Kingdom M&S Full time

    **Summary** Vacancy 1 Tuesday 18:00-22:00 Friday 18:00-22:00 Saturday 12:00-14:00 Vacancy 2 Sunday 10:00-14:00 Thursday 06:00-10:00 Saturday 18:00-22:00 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. **All the details** **Purpose** To deliver a great shopping experience for our...