Band 4 Operational Support Assistant

1 month ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
An opportunity has arisen for a talented and highly enthusiastic individual to join our busy Cardiology department. The role offers insight to the operational and Audit side of the service, working closely with our Audit and senior management team. If you are looking to develop and learn new skills and have a passion for Audit or Operations then this is the role for you. We will offer full in housu training

The role requires a dynamic individual with excellent organisational and communication skills. The role will involve the individual to communicate with a wide range of people at all levels, both internally and externally to the organisation. We are looking for an individual who have has the ability to perform both autonomously and as part of the team. The individual must be able to manage and prioritise a highly demanding, and at times a complex workload, which can require attention to detail and the ability to be able to work under pressure, adhering to very tight deadlines as well as national targets.

You will possess excellent IT skills and be able to provide, receive and process multifaceted data to meet the national targets as well as service demands. You will have a flexible approach to work and be able to adapt quickly to any operational issues and unforeseen challenges, which require immediate and prompt resolution to support the continued smooth running of the services which we offer in Cardiology

**Main duties, tasks & skills required**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg.GCSE English and Maths A-C)

Business Administration NVQ

level 3 or equivalent experience

in an Administrative environment

**Experience**:
**Essential**:
Knowledge of dealing with non-routine issues such as problem solving for an area of work

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion

Good keyboard / IT skills

Good organisation skills and ability to multitask and work under pressure

Good time management skills

Ability to deal professionally with enquiries from staff, patients and visitors

Ability to pay attention to detail where there are predictable interruptions to the work pattern

Ability to deal with stressful situations and sensitive issues

Experience of dealing with the Public/Customer service experience

Experience of working in an Administrative role with a proven track record of problem solving

Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Good Organisational skills

Able to use own initiative and deal with the unpredictable

Able to work under pressure and to multi-task

Able to work to deadlines

Experience of working in a busy environment

Experience of accessing, manipulating, withdrawing and reporting on complex information electronically held.

Interpreting the service needs into a deliverable format

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