Head of Sports Operations

3 weeks ago


University of Warwick, United Kingdom University of Warwick Full time

Permanent position, 36.5 hours per week.

**This role will require an enhanced DBS check.**

University of Warwick is one of the leading Universities in the country, recently recognised as the best University in the UK for teaching quality by The Good University Guide and also recognised as runner up University of the Year.

Warwick Sport are seeking a highly motivated and enthusiastic Head of Sports Operations to lead the operations team to ensure that we deliver high quality customer service and facilities management of the campus sport facilities across 5 venues.

Reporting to the Director of Sports and Active lifestyles you will lead the Climbing Centre Manager, Health and Fitness Manager, Operations Manager, Customer Experience Manager and have overall responsibility for the day-to-day operations across 5 venues including the £49m Sports Hub. You will work closely within the Senior Leadership team to support and implement the vision, aims and values of Warwick Sport and contribute to the overall sport and university strategy.

You will lead and be accountable for the development, implementation and adherence of robust and appropriate health and safety policies, procedures and processes.

In return, we offer a competitive salary and benefits package, which includes training and development opportunities, a generous holiday allowance and pension scheme.

It will be necessary, on occasions, for the post holder to work outside normal office hours including some work in the evenings and at weekends.

Interview Dates: 24 and 25 April 2023.

**JOB PURPOSE**:
To work within the Senior Leadership Team to support and implement the vision, aims and values of Warwick Sport and contribute to the overall sport and university strategy.
To provide effective leadership, high quality customer experience and facilities management of the campus sport facilities, across 5 venues: the Sports and Wellness Hub, Westwood (Games Hall and Tennis Centre), Cryfield, Barford Boathouse (off site), Wellesbourne (off site) for students, staff, external members, and conference delegates ensuring all facilities are clean, safe and well maintained.
To lead and be accountable for the development, implementation and adherence of robust and appropriate Health and Safety policies, procedures and processes and for training to all Warwick Sport staff.

**DUTIES & RESPONSIBILITIES**:
**Senior Leadership TeaM/Finance and Budget**
- To be part of and work within the Senior Leadership Team to deliver the overall strategic plan
- To promote the business vision, mission and values, always leading by example
- To lead and manage specific projects, within agreed timescales, budget and objectives, on behalf of Warwick Sport, including major capital projects
- To be responsible for the development of the 5 Year Plan and business planning for the Operations budget with agreed parameters and to be accountable for the achievement of income and expenditure budgets, setting up relevant systems and processes as appropriate
- To lead on and have overall responsibility for health and safety, cleaning, maintenance and customer service standards across Warwick Sport, delivering against relevant targets
- To take an active role in the specification and prioritization of new capital works in relation to the Warwick sports facilities

**Operations**
- To lead and be accountable for the development, implementation and adherence of robust and appropriate Health and Safety policies, procedures and processes across Warwick Sport
- To ensure that all staff across Warwick Sport receive appropriate induction and refresher training appropriate to their roles and that Lifeguard training is carried out in accordance with the RLSS guidance
- Comply with current Health and Safety Legislation and compliance with the University Accident and Incident Investigation procedures.
- Ensure compliance with all University and Warwick Sport health and safety, stand operating and management policies and procedures.
- Be the nominated representative for Warwick Sport on relevant University Health and Safety Groups.
- To regularly audit and review Health and Safety and Operational standards to ensure all risk assessments and documents are in date and are appropriate and that all relevant checks have been completed
- To monitor and audit cleanliness standards across all facilities on a regular basis
- To monitor, audit and manage the cleaning contractor to deliver against the service specification
- To develop strategies and plans to analyse and improve customer satisfaction in all areas of Warwick Sport, ensuring feedback are managed appropriately and service improved where appropriate
- To lead on Warwick Sport’s efforts to obtain and manage Quest accreditation, with a target of scoring Excellent
- To line manage the Operations, Climbing and Front of House teams to ensure we deliver high standards of customer service
- To work with the Head of Sports Delivery on the development and deliv



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