Visitor Experience Officer

5 months ago

Newport, United Kingdom National Trust Full time

We’ve got a exciting opportunity for a Visitor Experience Officer to join our team in the Isle of Wight.

If you love working with all kinds of people, and you’re excited by the Trust’s cause - to protect and care for places so that people and nature can thrive - then this could be the job for you.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

We would welcome part time interests as a job share is very much a possibility.

**Interviews will be held on Wednesday 3rd of July.**

What it's like to work here:You’ll be reporting to the Senior Visitor Experience Officer, working in a small team of staff and volunteers, across the Isle of Wight.

We are a varied team, with diverse skills, all working together with volunteers, the local community, neighbours, and other partners to look after these special places for all, now and in the future.

Isle of Wight is home to rolling downland, towering cliffs and golden beaches and we look after 5,500 acres and a third of the coastline on it. From ancient woodland to nationally important chalk grassland, and the only National Nature Reserve on the Island, our Countryside Team care for these wildlife-filled landscapes alongside a Property Team who bring to life historic buildings including the last remaining windmill, a battery perched on the tip of a cliff and an ancient manor surrounded by exotic gardens.

More information about Isle of Wight | National Trust

What you'll be doing:Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Your main focus will be on providing a great experience for visitors. With your team, you’ll be providing experiences and inspiring people to really get to know all Isle of Wight places. This might include devising and running events and activities and creating interpretive displays and other ways of bringing the places, and their stories, to life for everyone who visits.

You’ll be sharing with others your love for your work and the places themselves. You might be encouraging visitors to take a closer look at artworks or precious objects cared for by the Trust. You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site or helping to write for our web pages.

**Please also read the full role profile attached to this advert.**

Who we're looking forWe'd love to hear from you if you’re:

- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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