Estate Patrol Officer

6 months ago

London, United Kingdom Bidvest Noonan Full time

**About The Role**:
King’s Cross is one of the largest and most exciting redevelopments in London, warranting its very own postcode and drawing in national and international tourists, commuters, families, and educational groups alike.

The 67-acre site has a rich history, impressive heritage, and the most unique and diverse setting. What was once an underused industrial wasteland, has been transformed into a new part of the city with homes, shops, offices, galleries, bars, restaurants, schools, and even a University. It’s a whole new piece of London to explore and a truly iconic place to work. All these things come together at King’s Cross to make it unique, exciting and really quite special.

Our security role isn’t for the faint hearted, it breaks the norm and requires a unique person to drive this service, represent a globally recognised brand and lead an empowered, professional, and energetic team across the entire Estate. Think security meets a host mentality.

King’s Cross is all about people and this position will be paving the way for personality, punctuality and vigour.

Ready to nail the role of lifetime and be a part of London’s history?

**Duties**:

- Engage with all visitors, guests and staff of the estate and its accompanying buildings
- Exhibit excellent, “five-star” customer service at all times in all interactions
- Ensure they are patrolling or on post at the correct times
- Ensure all equipment is serviceable being used correctly and in good working order
- Ensure all instructions, both written and verbal are adhered to
- Be correctly dressed and briefed to their duty
- Carry a radio always whilst on duty
- Have read and understood the assignment instructions
- Have their SIA license and company identification with them and displayed always
- Direct visitors to the correct buildings, receptions or outlets on the estate
- Complete external patrols to a high standard ensuring patrol system is used
- Complete DOB books, maintenance and accident books
- Ensure the smooth flow of traffic around the estate
- Support the building security teams in emergency situations
- Report security or safety issues to the Duty Shift Manager
- Deal with conflict in an appropriate manner if required
- To have awareness of the client’s business and brands
- Vehicle checking and searching as and when required
- Follow all reasonable requests from the Controller, Duty Shift Manager, Head of Security or any member of the Estate Security Team
- To be on post, on time as dictated by duty rota or as instructed by Duty Shift Manager or above

**About You**:
In this position you will work predominantly outside so must be physically fit and prepared to work in all weather conditions. All PPE will be provided.

To be successful in this role you will hold a valid SIA Licence and have a good level of English both written and spoken. You will also need to be customer focused with the ability to remain calm in emergencies and dealing with customers. The ability to work in a team is also essential, along with the ability to work unsupervised.

Additionally, you will have a competent level of IT skills. Previous security experience would also be beneficial.

**About Us**:
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

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