Security External Patrol Officer
6 months ago
**Where**:The Shard, 32 London Bridge Street, London
**Shifts & Hours**:12 hour shifts, 42 hours a week, 4 on/4 off, rotating day and night shifts
**Hourly Rate**:£14.14 (paid breaks)
**What's in it for you?**
You will be working to the highest professional standards at one of London most iconic buildings. Take advantage of our training and development programmes. The diversity at the Shard means new and exciting daily challenges in addition to overtime opportunities in this and other roles across the contract. Do you feel rewarded in your current job? Working at the Shard you will be part of our staff recognition and reward scheme with vouchers awarded to the top performers every month.
**Job Overview**
- To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
**Job objectives and responsibilities**
- Conduct periodic, planned and unplanned patrols using an electronic reporting & monitoring system (Patrol Management System)
- Effectively complete on site patrols as required which include internal patrols, external patrols, escort Patrols, response Patrols, HIP Patrols
- Conduct standing posts/positions in addition to patrols in order to observe and identify any security, health & safety, fabric, non-compliance issues and concerns
- Maintain a vigilant, pro-active security presence to minimise security risks to people and property
- Effectively respond to and manage incidents, alarms, emergencies
- Identify and report any damage, health and safety issues, faults & security concerns
- Provide a safe, secure, and protective environment for the assets and all users accessing the estate
- Understanding of current security, building and local risks
- Have a detailed knowledge of any and all areas required to be patrolled in the course of their duties
- Complete property audits at agreed patrol times
- Respond to and assist with all incidents as directed and/or effectively manage as the first point of contact.
- Professionally challenge suspicious activity, reporting to the security control room and record challenges and incidents.
- Escort as requested service partners to secure areas recording your activity with the control room operators
- Through instruction from the control room carry out weekly fire alarm testing and other reasonable audits from time to time.
- In line with threat levels or instruction, carry out control point checks for people, equipment and vehicles at all active entry points to include Joiner Street access, reception, loading bay and staff entrances.
- Compliance
- Health & safety
- Maintaining contract KPI's
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
**What we are looking for**
- Team player with an enthusiastic attitude.
- Excellent observation skills
- Attention to detail
- Door Supervisor SIA Licence
- First Aid Trained
- X-Ray Trained
- Must have knowledge of Microsoft Office, Outlook, Word, Excel
- Excellent customer service skills
- Excellent site knowledge and understanding including knowledge of SOP's and procedures.
- Competent with IT, systems and equipment
- Excellent written and spoken English
- The ability to work well under pressure
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