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Handover Specialist

3 months ago

Derby, United Kingdom Inchcape Full time

**bravoauto Derby - Vehicle Handover Specialist**

**Part-Time (22.5 hours p/wk)**

**£26,000 (£28,000 OTE) Pro-Rata + Employee Benefits**

**Benefits**

We are all about rewarding hard work at Inchcape and as a Vehicle Handover Specialist you’ll receive a competitive basic salary and fantastic range of benefits including;
- Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- Save as you earn plan
- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- Life Assurance - we give you the peace of mind when you need it most
- Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Discount Gym membership - keep fit with our big brand gym & fitness offers
- Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- Holiday Allowance - We believe in rewarding all colleagues for their hard work, and offer an annual leave entitlement of 25 days per annum for all colleagues.
- And much more

**Job Introduction**

The purpose of the role is to provide a professional, friendly and efficient handover service to customers collecting their newly purchased vehicles, ensuring a positive collection experience.

As a member of the Handover team you will play a key part in the smooth handover of vehicles to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.

**Main Responsibilities**
- Working with the customer experience team to facilitate vehicle handovers to customers
- Working with the vehicle merchandiser to ensure that vehicles are ready in a timely manner for delivery
- Working with the sales administration teams and customer experience manager/supervisor to make sure all payments and required paperwork is in order for delivery of each vehicle
- Having regular communication with customers pre handover to agree timings and documentation required including assistance with ownership transfer and taxation
- Provide customers with detailed explanations on aftercare products as required
- Carry out post-handover calls to make sure all is in order with the vehicle following delivery
- To ensure the smooth and professional handover of every vehicle to our customers
- Build and maintain relationships with all team members
- Manage and maintain systems and processes in line with Inchcape policy
- Work as part of a team
- Attention to detail
- Has a genuine desire to help people and the team
- Builds warm and friendly rapport with customers
- An effective multitasker who is methodical and efficient
- Works hard to meet or exceed performance objectives
- IT literate with the ability to move between multiple and bespoke systems competently
- Previously worked in a customer focused environment
- Understanding of interpreting data and performance metrics
- Welcomes feedback and support to optimise performance

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

**Inchcape is ambitious** We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch