Handover Specialist

3 months ago


Derby, United Kingdom Available Car Limited Full time

Customer Service is at the heart of what we do, the Available Car shopping experience is built around the customer and as a Handover Specialist you will play a crucial part in the process, ensuring customers have the very best experience and making the moment special for them with a seamless, hassle-free delivery. Available Car is a family-owned Used Car Supermarket with 2 branches across the Midlands.

**Our Benefits**:

- £22,500 per annum + commission
- Monday to Friday
- 22 days holiday + bank holidays
- “Available Anniversaries” (Days off to support with life changing moments)
- Training opportunities
- Employee discount scheme
- Long Service Awards
- Death in Service
- Occupational Health
- Friendly team environment

**About the role**:

- Confidently, professionally and proactively engage with customers in the showroom, ensuring a positive and memorable customer experience.
- Make recommendations on products that meet the customers’ requirements.
- Guide and support customers through the handover process.
- Provide advice and assistance with any queries.
- Liaise with the Preparation Team to monitor the progress of sold vehicles.
- Check vehicles prior to collection.
- Ensure all customers are contacted prior to their collection to ensure a smooth handover process.
- present additional value-added product and services to customers.
- Hitting team and individual targets.

**About you**:
This role demands an eye for detail and excellent organisational skills. You will take pride in engaging with customers face-to-face and have a passion for delivering outstanding customer service. You will present additional value-added product and services all whilst actively contributing towards the Available Car aims and values.

**Skills required**:

- Experience working in a target driven environment is desirable.
- A passion for delivering great service, greeting customers with a smile and serving them with pride.
- Work well within a team and communicate effectively and openly with others.
- Full UK driving licence is essential to the role as you will be driving manual, automatic & electric vehicle.

**Hours**: Monday to Friday 9.30am to 6.30pm

**Pay**:£22,500 per annum + commission

If this is you, we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Handover Specialist


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