Student Engagement Officer

2 months ago


Birmingham, United Kingdom Protocol Full time

Protocol are working closely with a Further Education College based in Birmingham in their search for multiple a Student Engagement Officer on a full time, temporary contract for 12 months.

This role offers £15.81 per hour plus statutory holiday pay.

**The role**:
You will support students in engaging with and accessing academic and pastoral support to promote successful learning and progression through the student life cycle.

**Key responsibilities**:

- **Student Engagement: analyse learner engagement data to understand pinch points for retention and success in the student lifecycle and work with colleagues across the University to develop and test interventions.**
- **Academic development and engagement: to provide students with a first line of support in resolving at point of need queries in relation to IT and study skills as well as pastoral issues, and collaboratively developing resources and activities to enhance practice and experience.**
- **Communication: keeping students informed with regards to course, school or cross-university activities and events, primarily through the University Online Learning Environment Brightspace.**
- **Equality, Diversity and Inclusivity: supporting the University strategic agenda to make sure the College is welcoming and inclusive in how it designs and delivers learning teaching and the wider student experience.**
- **To ensure compliance with Health and Safety Regulations and all other relevant statutory requirements.**- GCSE English and Maths or equivalent.
- Previous experience in a similar role and an education setting is desirable but not essential.
- Excellent communication skills, both oral and written in order to deal tactfully and sensitively with people at all levels; to prepare papers; to brief, report and draft correspondence on varied issues.
- Good problem-solving skills to identify and address potential issues.
- The ability to establish and maintain good working relationships with a wide range of people.

Protocol are proud to be Disability Confident Committed. We are happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know

**About Protocol**

**The legal bit**

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £15.81 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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