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Student Services Officer

4 months ago

Birmingham, United Kingdom Cambridge Education Group Full time

**Student Support Officer (Welfare)**

**Who are we looking for?**

We are currently looking for a new **Student Support Officer (Welfare) **to join our **ONCAMPUS Aston** centre.

**The role is on a full-time, permanent basis with the location set in Birmingham, United Kingdom at our ONCAMPUS Aston centre.**

Based at the ONCAMPUS Centre, the Student Support Officer performs a key role facilitating a highly supportive and caring environment for ONCAMPUS students to help them succeed, allowing them to reach their potential and providing opportunities for students to develop emotionally and socially. The post-holder will have a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda.

Additionally, the post will support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction, visa maintenance and fee collection processes ensuring adherence to a variety of external regulations from the UKVI, QAA and partner university in respect of compliance processes and data management.

**Responsibilities will include**:
**Welfare**
- Act as a first point of contact for welfare concerns and referral point to provide students with welfare support, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.
- Ensure case notes relating to student welfare issues are updated as necessary, including records in the student management system.
- Safeguarding responsibility, responsible for undergoing and updating training in this area.
- Working closely with the Centre management and Student Support and Academic teams to monitor attendance statistics and look for patterns of attendance which may highlight Welfare Issues, supporting the attendance policy where necessary.

**Student Support and Engagement**
- To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
- To provide a focused and high level of customer service.
- Ensuring existing students are actively engaged in the ONCAMPUS experience by leading on the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.

**Key education, skills & experience**:

- HND or equivalent experiential learning
- Experience of working in a customer-focussed environment
- Experience of providing customer support
- Experience of working with data
- Experience of working with International students (desirable)
- Experience of working in an admissions or visa advisory capacity (desirable)
- IT literate
- Ability to plan workloads and meet deadlines
- Ability to work unsupervised
- Attention to detail
- Ability to keep accurate records and to track information
- Excellent interpersonal and communication skills - verbal, written and electronic
- Ideally we would be looking for someone with direct Student Support / Engagement experience.

**What does ONCAMPUS do?**

ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of Undergraduate and Master’s degrees at leading universities in the UK, USA and mainland Europe. Since 2008, ONCAMPUS has helped thousands of students’ progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

**About ONCAMPUS Aston**

**ONCAMPUS Aston** is a newly established teaching centre within Aston University teaching L3, L4 and L6 programmes to international students. Our students benefit from an integrated experience at Aston University, are well behaved and eager to learn.

The ONCAMPUS centre is a supportive and collaborative working environment located within the heart of the University. In addition to the well-behaved and motivated students, you will find a stimulating learning environment, a state-of-the-art library amid a vibrant university campus. In addition, you will join a team of diverse and inclusive academics and student support professionals, to enhance the experience our students have, before they progress to University.

We believe at ONCAMPUS that everyone should have the opportunity to work in a friendly environment where your thoughts and ideas are respected. Some key benefits of working with ONCAMPUS Aston include access to the very competitively priced gym facilities and subsidised parking is available for staff who drive to the centre, as well as many other benefits available to all Cambridge Education Group team members.

**Benefits**
- Private Medical Insurance
- Life Assurance cover
- Perkbox (includes hundreds of discounts)
- Salary sacrifice car leasing Scheme from Tusker
- Salary sacrifice Cycle to Work scheme
- Salary sacrifice Technology Purchasing Scheme
- Employee Assistance Program (EAP) - giving caring and compassionate support to all staff,