Onboarding Assistant

2 months ago


Northampton, United Kingdom Synergy Retail Support Full time

**Summary**:
To support the growth of our business an excellent opportunity has arisen for a new position of Onboarding Assistant.

Ideally, you will have experience in a similar role.

You will be responsible for onboarding projects, integration updates, and courier relationships.

**Key Accountabilities**:

- Attend meetings with the Sales Team on discovery calls for potential clients.
- Use internal WMS to generate data-driven reports.
- Build relationships with potential clients and support the Onboarding Manager on new client implementation.
- Collaborate and engage with internal teams (Sales, IT, Operation/Accounts) and ensure projects are delivered in a timely manner.
- Attend meetings with existing clients when system changes or upgrades are required, understand project needs and provide support.
- Build relationships with third-parties and courier account managers.
- Provide rate cards to the sales team.
- Understand the requirements needed to export goods in EU and rest of the world.
- Maintain up-to-date cards for UK/EU/ROW markets.
- Support Onboarding Manager on new courier implementation.
- Check and validate courier's ''cost vs charge''.

**About you**:

- **Must be able to communicate at all levels and provide ongoing support.
**- **Have an understanding of WMS - JDA knowledge.
- Dynamic, friendly and have a positive, can-do attitude.
- Open to challenges.
- Eager to learn.
- Computer literate (good knowledge and understanding of Microsoft Office programmes).
**- **Have excellent time keeping skills and know how to prioritise work load.

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift

COVID-19 considerations:
Hand sanitiser & perspex screens on every desk
Daily temperature checks

Ability to commute/relocate:

- Northampton NN3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have previous experience of working in a similar type of role?

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Application deadline: 20/04/2023


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