Front Office Supervisor

7 months ago

Old Trafford, United Kingdom Lancashire Cricket Club Full time

**Front Office Supervisor**

**Hilton Garden Inn**

**Full Time (40 hours)**

**5 out of 7 days including Weekends**

**Competitive Salary + Benefits**

We have an exciting opportunity for somebody to join our Hilton Garden Inn Hotel team as a Front Office Supervisor.

The Hilton Garden Inn at Emirates Old Trafford (the Home of Lancashire Cricket) is a unique hotel positioned in a world class thriving multi-purpose venue that hosts a multitude of large-scale and high-profile events, from international cricket to sell-out concerts.

The hotel, with its 150 bedrooms (including 85 pitch-facing rooms), restaurant (breakfast and dinner) and bar is located within the Emirates Old Trafford venue sitting alongside our award-winning conference & events facilities integrating seamlessly with the stadium and all the events that it hosts.

As a venue, Emirates Old Trafford has played host to some of cricket’s most iconic moments since 1864 and is now an award-winning world-class venue that has undergone a transformational redevelopment over the last decade.

**The Role**

Your responsibilities will include, but by no means be limited to:

- Assist the Front Office Manager with the Front Office operations to include but not limited to:

- guest service and registratin (check-in & check-out)
- rom inventory and availability
- guest service standards and initiatives
- prduct quality
- marketing initiatives
- systems use and management.
- department management
- plicy and procedure implementation and enforcement
- meeting participatin and facilitation
- Manage the front desk operations by completing checklist of important daily tasks.
- Seek guest feedback and evaluate and address issues and make improvements accordingly.
- Ensure compliance with company Brand standards.
- Meet and greet guests and respond to guest enquiries, requests or issues in a friendly, efficient and timely manner.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Ensure all team members have current knowledge of hotel products, services, facilities, events, pricing and policies and also knowledge of the local area and events.
- Complete audit procedures as required.
- Assist with the recruitment and training of new team members.
- Be first response when fire alarms activate and coordinate the response appropriately.
- Any other reasonable request from superiors.

**The Person**
- Previous experience of supervising a Front Office team within a 4-star branded hotel.
- Knowledge of hotel property management systems
- Previous experience of Front Office Management Systems
- Good organization and administration skills
- High level of IT skill
- Ability to work under pressure.
- Commitment to delivering a high level of customer service.
- Positive attitude and exceptional communication skills
- Accountable and resilient
- Ability to manage and motivate a team.
- Confident telephone manner

**What we offer**
- A competitive salary
- Holiday allowance increasing with service
- 2 x standard Lancashire Cricket season memberships
- Social events throughout the year
- Fitness classes, table tennis club and yoga
- Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
- Optional health cash plan scheme
- Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners
- Free parking
- Uniform
- We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation and we are committed to providing new opportunities and striving for greater diversity._

**_Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and vulnerable adults. As part of that commitment, this post requires a DBS (Disclosure and Barring Service) check at the appropriate level. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided _**

**_Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and vulnerable adults. Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level. It is a criminal offence for a barred_** **_person to attempt to engage with vulnerable groups. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided._

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