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Field Resource Administrator

1 month ago

Enfield, United Kingdom AES Smart Metering LTD Full time

At AES Smart we’re here to empower people to transition to cleaner energy and are on a mission to help people decarbonize their lives.

AES Smart are a **meter equipment manager (MEM)** working on behalf of some of the biggest energy suppliers in the UK.

As a MEM, it is our responsibility to manage client meter points (both gas and electric metering systems) and the industry data alongside this, with one of our main activities being the installation of smart meters in domestic premises for our clients.

However, as a result of our business growing, we have moved into other renewable energy areas such as **electric vehicle (EV) charging points, solar panels** and **heat pumps**

Due to this expansion, we are looking for highly motivated new team members to join us and are currently recruiting for a full-time Field Resource Administrator.

Are you looking to start a career in customer services?

Do you have a background in customer support or hospitality and are looking to develop those skills in a supportive, helpful and friendly environment?

If so, then we have a great new opportunity for you

As a Field Resource Admin, the purpose of the role is to manage customer and client queries, as well as overseeing the workflow for our Field Services department.

We are actively looking for more people to help us make our vision a reality

**PLEASE NOTE: This role is office based, Monday-Friday, in Enfield, EN1.**

**Key Responsibilities**

Managing and allocating the Field Service workflow

Dealing with customer feedback and resolutions

Assisting the Team Leaders in scheduling and resource allocation

Updating customer account and appointment information

Continuous monitoring of Field Service engineer’s appointment attendance and time management

Providing basic level technical and product knowledge to customers around the smart technology used

**Required knowledge**

Good general IT knowledge

Required skills

Customer service

IT literate

Good organization and time management

Multi-tasker and adaptable

Ability to handle pressure both internal and external in achieving SLA’s

Team player

**Desirable Experience**

Customer Service/Support experience from an office or call center environment

Geographical/postcode knowledge of the UK

Customer relations experience, handling customer feedback and resolutions/complaints

**Other desirables**

Driven

Enthusiastic

Passionate about customer service, problem solving, collaboration, communication and personal impact

Flexible and adaptable working approach: willing to do more than asked or expected

Pro-active: act on things before it happens without guidance or instruction

Good use of initiative: ability to find solutions without guidance or instruction

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Enfield: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: FR Administrator