Product Executive

4 months ago

Wallington, United Kingdom Newmarket Holidays Full time

Office based or Hybrid Opportunity (min 2 days per week in the office) based in Wallington, Surrey_

Here at Newmarket Holidays, we're all about enriching lives and well-being through travel. To bring that to life, we know our success is driven by our exceptional people. We create wish-list holidays. The type of holidays that people have always dreamt of doing. We bring those dreams to life and are the trusted friends of our loyal customers.

Our Product team creates amazing holidays for our customers to experience time and time again. We are always in search of new destinations and constantly improving our existing portfolio to make our customers’ holiday experience unique.

The Product team works alongside every other team in our organisation, which is why it is never dull, always busy and never the same day twice Multi-tasking experts, who are involved with every aspect of creating our holidays from researching our destinations, contracting hotels, costing holidays, to the logistics and components of every tour work seamlessly - in resort, in the air and on-board ship.

We believe in being a truly customer and colleague centric business. We expect our teams to really understand our holidays, so you’ll get the chance to visit some of our wonderful destinations. These trips are hard work, but you’ll see some amazing things and enjoy unique experiences. Our office in Wallington, Surrey is focused, and results-driven, but lots of fun, full of like-minded people who are all in the business of creating these amazing experiences.

**The opportunity**

As a Product Executive within our Short Haul Product team, you will report to our Head of Product for Short Haul tours. In this multi-faceted role, you’ll be primarily responsible for operating our holidays within budget whilst delivering a high level of customer satisfaction.

You'll be responsible for a huge variety of tasks relating to the operation of our fabulous holidays - from preparing tour documentation for our valued customers, tour managers and overseas partners, to working closely with Product Managers, third party suppliers and internal teams - at all times championing service delivery for our customers.

You'll provide instruction and support for our amazing tour managers, briefing them on all aspects of our holidays, readily engaging with them to ensure a top-class experience for our customers, seeking and giving feedback, arranging their flights, travel and accommodation, and relevant resources.

Working closely with suppliers of all types - hotels, excursion providers, transport etc. - you will build exceptional relationships to ensure the delivery experience is consistent in all destinations and touch points, putting auditing procedures in place to track success and identify areas for improvement.

Forging great collaborative relationships with our Contact Centre and Customer Experience teams is key to ensuring comprehensive understanding of holidays, key selling points and unique elements, options and upselling opportunities.

....And lots more

Offered on a hybrid-working basis, with at least 2-3 days being office based per week so it's important that you live in a sensible commute of Wallington, Surrey.

Experience in a similar role is certainly advantageous, but this could also be a great opportunity for a travel and tourism student or grad' seeking their first appointment, or perhaps someone looking for a fresh challenge, away from front line of sales or service for example, into a different aspect of tour operation.

**What we can offer you**
- A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges
- Leaders who are interested in your development and committed to helping you to be the best version of yourself
- A responsible organisation that cares about its people, the environment, and the communities we visit
- Encouragement to take initiative and try something new and different
- A flexible and hybrid-working arrangement
- An exciting set of benefits
- The opportunity to visit our destinations and experience our holidays

**The Newmarket Spirit**

The Newmarket Spirit is what binds us together. It is our ‘who?’. The Newmarket Spirit encompasses five distinct pillars, which have been inspired by people across our organisation.
- BE RESPONSIBLE | BE TOGETHER | BE COMMERCIAL | BE DETERMINED | BE A LEADER_

**Join Us**

Travel is a wonderful industry to be part of. If you're passionate about holidays - perhaps you've done a similar job before or have some other experience that is relevant - we'd love to hear from you If this sounds like the kind of opportunity, and place to work, that you’re looking for, please send your CV with a brief covering note about your salary expectations and any notice period to our Recruitment team.

No agencies, please

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