Customer Service Coordinator

1 month ago


Arbroath, United Kingdom LumiraDx Full time

Company Description

LumiraDx is a medical technology company developing, manufacturing and marketing smart connected diagnostics and diagnostic-led care solutions. Founded in 2014 by entrepreneurs with a successful track record in building and scaling medical diagnostics and health IT businesses, the company has major operations in the UK and the USA and is supported by a global sales network.

We are looking for proactive, experienced, focused and enthusiastic individuals who can make a significant contribution to the continued growth and success of our dynamic and forward-looking company.

**Job Description**:
**The Opportunity**

**The Role**
- Process sales orders promptly and efficiently
- Check picked stock for dispatch
- File completed sales orders at the end of each day
- Process sales order backorders
- Provide aftersales support - ensuring customer satisfaction
- Handle customer service enquiries, feedback, and complaints
- Respond to and escalate customer service enquiries promptly
- Communicate effectively between all departments

**Qualifications**:
**About You**

We are looking for a self-motivated individual with high level skills in communication and organisation as well as the ability to be flexible and adaptable along with the following experience:

- Experience of working in a fast-paced customer services environment.
- Solid phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Strong team worker
- Strong IT skills - ability to use Microsoft Office packages (Word, Excel, PowerPoint etc)
- Problem-solving skills
- An ability to work well under pressure
- A positive attitude even in challenging situations
- Attention to detail

Additional Information
- At LumiraDx, diversity and inclusion are part of who we are. We celebrate uniqueness and believe diversity drives innovation. LumiraDx seeks to deliver high quality, affordable medical diagnostics and healthcare services accessible to everyone around the world, and we wish to reflect a global multi-cultural approach across our business_
- Please click _here_ to see how we process your data._



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