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Guest Service Assistant

3 months ago

Rotherham, United Kingdom Mercure Sheffield Parkway Full time

**Job Ref**:INT19872

**Branch**:Mercure Sheffield Parkway

**Location**:Mercure Sheffield Parkway, Sheffield

**Salary/Benefits**:£10.42 per hour - Industry Leading Benefits - Mo Rewards - Staff Meals on Duty

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:15/02/2024

**Closing date**:17/03/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice
- Staff Meals

A day in the life of

As** Guest Service Assistant**, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the World with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.

Based in the Mercure Sheffield you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Prior experience working in Food and Beverage services is desireable however, not essential for this role.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Just off the M1 motorway and 2.9 miles from the Magna Science Adventure Centre, this modern roadside hotel is also 5 miles from the Crucible Theatre, home of the World Snooker Championship. Bright and airy rooms come with Wi-Fi, flat-screen TVs, desks, and tea and coffeemaking facilities. Upgraded rooms add sofas and Nespresso machines.

Free parking is available. The hotel also offers full English breakfast (fee). Additional amenities include a casual restaurant with a grill-style menu, and a bar with light bites. There are also 5 meeting rooms, plus a fitness centre. Pets are welcome (surcharge).