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Retail Customer Assistant

3 months ago

Sunderland, United Kingdom Royal Voluntary Service Full time

**Closing Date**
22 March 2024

**Date Posted**
05 March 2024

**Job Reference**
VFDNJ2203/LB/J003493

**Location**
Sunderland SR4 7TP, UK

**Sector**
Catering & Hospitality

Retail Customer Assistant

Sunderland Royal Hospital, Sunderland

Part-time / Fixed-term contract until October 2024

Overview

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

The Role

Working alongside a friendly team, you will participate in the day-to-day running of our café and shop in Sunderland Royal Hospital.

In this role, you will be responsible for:

- Providing friendly, helpful, and efficient customer service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting payments
- Preparing hot and cold drinks
- Serving freshly made food such as cake, sandwiches and pastries
- Operating the till and cashing up
- Receiving incoming deliveries and rotating stock
- Engaging with volunteers
- Maintaining a high level of Health and Safety and food hygiene standards
- Pushing loaded trolleys of stock for long distances

Working Hours

There is a part-time role, working 21 hours per week, for a fixed-term contract until the 8th October 2024.

What you’ll need

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
- Previous experience in a retail or cafe environment would be an advantage but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver excellent customer service
- A flexible approach towards working hours
- Enjoying working within a passionate team as well as working on your own on occasions
- Knowledge of EPOS systems would be advantageous

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £11.44 per hour
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.