Fraud Advisor

**Fraud Advisor**

**6 month Contract**

**Glasgow - Hybrid working**

The Fraud Advisor will have the responsibility of monitoring and identifying emerging fraud trends/patterns, playing a crucial role in shaping and improving the processes to combat such fraudulent activities.

A strong background in FCA, expertise in CIFAS, and experience with Experian Hunter are required.

Ideal industry experience needed - Financial Services (Banking Fraud) or Telco.

**Scope of the Role**:
Will be part of a team of 10, you will need a strong attention to detail and the ability objection handle to Company standards. A fraud background is desirable but not essential.

Your objectives will be synchronized with the business's commercial objectives, ensuring that your decision-making safeguards the Company against financial risk with a positive customer experience.
- Maintaining fraud levels within targets related to company plan.
- Investigating claims of fraud, ensuring risks are mitigated and victims are protected.
- Recognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms.
- Provide a high standard of support to fraud victims and stakeholders.
- Proactively strive to improve fraud detection capabilities.
- Update our fraud avoidance systems in a timely manner.
- Minimise the negative impact of fraud detection on legitimate customers

**Experience**:

- Experience interpreting credit file information
- Good understanding of telecoms fraud
- Experienced in using reporting tools e.g. (Business Objects, Excel, Access)
- Experience using CIFAS, Experian tools

Project People is acting as an Employment Business in relation to this vacancy.