Telecoms Fraud Advisor

3 weeks ago

Glasgow, United Kingdom Project People Full time

**Job title**: Telecoms Fraud Advisor - Finance Operations

**Location**: Glasgow (Hybrid)

**Type**: 6 months fixed term contract

**Summary**:
The Fraud Advisor will play a pivotal role in safeguarding the company's first line of defence against fraud. Operating within the finance operations team, this individual will be the eyes and ears of emerging fraud treads.

This is a diverse role dealing with a variety of stakeholders including fraudsters, customers, fraud victims and supporting colleagues across the organisation.

**What you will do**:

- Your targets will be aligned to the commercial goals of the business, ensuring that your decision making protects the company from financial risk while ensuring a positive customer experience.
- Maintaining fraud levels within targets related to company plan.
- Investigating claims of fraud, ensuring risks are mitigated and victims are protected.
- Recognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms.
- Provide a high standard of support to fraud victims and stakeholders.
- Proactively strive to improve fraud detection capabilities.
- Update our fraud avoidance systems in a timely manner.
- Minimise the negative impact of fraud detection on legitimate customers.
- Good knowledge of Fraud within the Banking, Financial Services, Telco Fraud
- Experience interpreting credit file information
- Good understanding of telecoms fraud
- Experienced in using reporting tools e.g. (Business Objects, Excel, Access)
- Experience using CIFAS, Experian Hunter
- Strong on Excel - Advanced - spreadsheets, pivots, vlook ups, reports
- Strong attention to detail and the ability objection handle to the company's standards
- A fraud background is desirable but not essential

Project People is acting as an Employment Business in relation to this vacancy.

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