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Account Specialist

3 months ago

Hemel Hempstead, United Kingdom Blackhawk Network Full time

**About Blackhawk Network**:
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring

**Overview**:
Supporting the sale, set up and every day running of the B2B gift card clients using our CashStar platform.

**Role Purpose**:
The role is to identify and reach out to new clients to encourage new customers to purchase gift cards in bulk from our CashStar B2B clients. The role also engages with existing customers and answers any queries from these customers to increase sales overall. Clients that we represent include Tesco, Morrisons, Iceland, Boots, Superdry and Caffe Nero.

**Responsibilities**:

- Demonstrate a pro-active approach to locate new clients and promote the benefits of the CashStar business model.
- Work towards individual and team sales targets and react to trends effectively.
- Identify customer needs across the platform to maximise sales opportunities.
- Monitor the CashStar platform and support customers with account and sales queries that arise.
- Set and achieve individual objectives and review performance.
- Support with investigations of any errors on the platform
- Work with the finance, operations and sales teams to resolve any customer complaints
- To work closely with all teams linked to CashStar to share information and resolve queries
- Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised
- Always display positive examples of the company Beliefs

**Qualifications**:

- Demonstrate a pro-active approach to locate new clients and promote the benefits of the CashStar business model.
- Work towards individual and team sales targets and react to trends effectively.
- Identify customer needs across the platform to maximise sales opportunities.
- Monitor the CashStar platform and support customers with account and sales queries that arise.
- Set and achieve individual objectives and review performance.
- Support with investigations of any errors on the platform
- Work with the finance, operations and sales teams to resolve any customer complaints
- To work closely with all teams linked to CashStar to share information and resolve queries
- Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised
- Always display positive examples of the company Beliefs

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Hemel Hempstead, HP3 9TD: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: In person

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