Head of Service Architecture and Tooling

1 week ago

Bristol, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 348972**Salary**:

- £69,200 - £80,520- National: £69,200 min - £76,120 max. London: £73,200 min - £80,520 max**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HO - Public Safety Group - Emergency Services Network**Type of role**:

- Information Technology**Working pattern**:

- Full-time, Job share, Compressed hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Clive House - 70 Petty France, London, SW1H 9EX or 2 Rivergate Bristol BS1 6EHAbout the job

**Job summary**:
The Home Office is here to make our country safer. As well as working to reduce crime and enforce the law. We also work to protect the most vulnerable and have a proud history of providing refuge to those who have been displaced or are seeking asylum. Whether it is fighting crime, protecting our borders or combating slavery, the Home Office is at the cutting edge of public policy in this country and our work is some of the most challenging and rewarding in government.

About the Public Safety Group:
The Public Safety Group’s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services.

The people in our Group develop and implement policy, provide funding, and deliver legislation. We make the most of innovation, data, and partnerships to prevent crime, protect the vulnerable, and tackle the highest harm crimes. We work with our partners in law enforcement, establishing governance arrangements at a national, regional and local level.

**Job description**:
This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public. As the a Head of Service Architecture and Tooling, you will be a key decision maker and liaise with the most senior internal and third party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.

Whilst working within the Service Design and Tooling team, you will work closely with Live Services, ESN Service Operations, and the wider ESMCP programme workstreams as well as our suppliers and representatives from the Emergency Services organisations. You will promote a team culture that embodies the Civil Service values and rewards teamwork, client-orientation, delivery focus and technical excellence.

**Person specification**:
Your main day to day responsibilities will be to:

- Lead on the production of service designs which ensure that support for new products and services are comprehensive, efficient and take into account the entire service eco-system.
- Lead on developing and documenting the proposed service design for the integration and implementation of products and services.
- Work with external suppliers and across other areas of ESMCP to ensure that service requirements are included in business cases, project plans and supplier procurements.
- Lead on the production and management of key service artefacts including Service Design Packages and other critical process documentation.
- Exercise strong stakeholder management skills to drive completion of a service design, including brokering decisions and bridging technical and business disputes by weighing up risk, complexity impact and deliverability.
- Lead the evaluation of a new service once it has been introduced, identifying best practices and lessons learned to incorporate into future introduction plans.
- Lead on the creation of detailed plans for the integration of new services into existing capabilities, considering the broader context, strategies, and operating model of the organisation
- Define and help shape best practices and standards within the IT Operations community and ESN/ESMCP teams.
- Support continual service improvement activities seeking ways to improve processes, looking to modernise tooling, and automating where possible.
- Lead on the production and maintenance of a transition pipeline for the proposed products and services, highlighting key demands on the team, and providing meaningful pipeline data.
- Forecast the required resourcing for the transition pipeline and allocating resources accordingly.
- Manage a small team of Service Design; Transition; Project Managers and Business Analysts to complete service design and transition activities.

**You will also be expected to carry out the following day to day activities**:

- Demonstrating leadership qualities by mentoring and line managing members of the Service Management community, supporting them to perform to their full potential and driving succession planning.
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organi

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