Mobile Response Officer

2 months ago


Merthyr Tydfil, United Kingdom Tower Hire & Sales Full time

**About us**

Tower Hire & Sales (THS) is a small but growing business based in LLandarcy, Neath with sites across the UK We are a security business providing professional and innovative services to our customers. Established in 2012, we have over a decade of experience in developing technologies to provide the best security systems possible.

We pride ourselves in being a reliable security provider and are looking for employees who are dedicated to maintaining our high standards of vigilance and reliability.

We encourage the career development of our employees and aim to build a family of employees who support each other and work well as a team.

As a part of THS, you will be enrolled on to a benefits platform providing you with a wealth of services including:

- Health and Wellbeing Support
- Lifestyle savings for shopping, travel and eating out
- Pay-monthly schemes for electronics and Cycle to Work
- HighFive recognition platform (including monthly voucher rewards and birthday rewards)
- **Please note: We cannot accept applicants without a valid SIA licence.**_

**Responsibilities**:

- Conduct regular site patrols and thorough sweeps for enhanced security.
- Swiftly respond to intrusion reports and alarms, ensuring timely intervention.
- Provide excellent customer service by assisting visitors and addressing their inquiries or concerns
- Perform loss prevention duties by identifying and deterring theft or vandalism
- Recover stolen goods and prevent further losses.
- Approach intruders with caution, employing de-escalation tactics and, when necessary and safe, detaining them for law enforcement.
- Maintain diligence in vehicle care and safe driving practices.
- Ensure proper operation of bodycams to record activities.
- Compile detailed incident reports for documentation and analysis.
- Foster seamless communication with the Control Room and Static Guards to facilitate swift information exchange.
- Acquaint yourself with site layouts and valuable asset locations to enhance security measures.

**Requirements**:

- Must have a valid driver's license and a clean driving record
- First aid certification is preferred
- Previous experience in security or related field is preferred
- Knowledge of CCTV systems and surveillance techniques is a plus
- Strong observation skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to remain calm and composed in high-pressure situations

**To Excel in This Role, You'll Need**:

- Confidence in handling diverse and unpredictable situations.
- The ability to work independently with initiative and discretion.
- Familiarity with construction site safety protocols (training provided).
- Basic IT skills for report writing and communication with the Control Room.

**Salary**: From £11.00 per hour

Expected hours: 40 - 60 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- security: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- First Aid Certification (preferred)
- SIA (required)
- Driving Licence (required)

Ability to Commute:

- Merthyr Tydfil (required)

Work Location: In person



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