Ev Driver Support Agent

6 months ago


Bristol, United Kingdom Asset Protection Group Full time

To support our Driver Support Team, we are looking to recruit a full time position that would involve handling inbound calls from EV drivers experiencing issues with charging at our customer’s Electric Vehicle (EV) Charge Points, offering remote resolution through the company’s EV back office platform and scheduling reactive and preventative maintenance visits. This is a key role and offers a unique role to a call handling / technical minded person seeking to work in the exciting sector of Electric Vehicle Infrastructure

Reacting to Charge Point failure notifications via the EV back office platform.

Dispatching reactive works to Service Partners to

Answering inbound calls from EV Driver’s requiring charging and payment support

Carry out remote diagnostics and repairs (where possible) of EV Charge Points

Monitoring EV Charge Points to maintain uptime and react to any fail notifications from the Charge Points

Schedule Service Partners to attend reactive and preventative maintenances

Manage SLAs of attendance to ensure attendance within contractual requirements

Schedule Service Partners for remedial works

**Person Specification**

Excellent interpersonal and communication skills

Excellent telephone skills/manner

Highly computer literate with strong organisational skills; experience of Microsoft Office, Word and Excel essential

Self-motivated with the ability to prioritise workload

English Language - comprehension and articulation

Communication - both spoken and written

Meticulousness - a keen eye for detail

Organisation - ability to multitask, managing several projects at once

Initiative - ability to assess and initiate independently

**Salary**: £11.60-£12.60 per hour

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
- Work from home

Schedule:

- 12 hour shift
- Day shift

Ability to Commute:

- Bristol BS37 5NG (preferred)

Work Location: Hybrid remote in Bristol BS37 5NG



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