Wedding and Events Coordinator

5 days ago

Fleet, United Kingdom The Lismoyne Hotel Full time

The Lismoyne Hotel is a privately owned hotel set in groomed gardens, tucked away just a 3-minute walk from Fleet Town Centre. Our hotel has 62 bedrooms, bar, conservatory, outside seating, restaurant and 2 function rooms.

An excellent opportunity has arisen for a Wedding & Events Co-ordinator. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

Main Duties
- Provide effective co-ordination of all Weddings and Special Events and assisting when necessary, aiming to surprise and delight clients if and when possible.
- Convert all enquires coming through to the Hotel and be aware of the Enquiry Conversion
- Conduct show rounds for Weddings and Special Events, ensuring that correct information is given to the appropriate enquiry.
- Forge great relationships and deliver effective communication between the Food and Beverage, and Sales Departments ensuring successful delivery of all events.
- Produce accurate function sheets for each event with clear billing instructions and communication of these to the Food and Beverage Department.
- Maximise revenue through regular communication within your department.
- Ensure all booking information is recorded accurately and handed over to the operational team.
- Promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- Anticipate customer needs whenever possible to enhance the quality of service offered by the property, to ensure customer loyalty is maintained.
- Maintain visibility to the customer and perform a role within the meet and greet.
- Actively promote the company in a professional manner at all times including the attendance at client events, networking and familiarization visits as required.
- Responding to all enquiries in a timely, confident & professional manner, displaying a clear & comprehensive knowledge of the hotel, and its facilities, taking every opportunity to up sell.
- Making clients aware of the full terms of business, including the cancellation policy and the need to confirm bookings prior to arrival.
- Obtaining and preparing promotional material for offers and packages.
- To ensure that all meeting broker enquiries are answered within 4 hours.
- To be present on the day of wedding or special event to ensure smooth running of the event
- To prepare P&L’s for all events and present them to Sales Manager
- Maintain events, wedding and meetings tracker on a weekly basis and record all the denials and convergence.

Skills & Qualifications
*
- Self-motivated, with a passion for the industry and sales & achievement of targets
- A real people person and a good team player but with the ability to show initiative and work on your own
- Well presented, as will be meeting clients face to face
- A good clear telephone voice with excellent spoken & written English and good administration skills with an eye for detail
- Excellent communication & interpersonal skills with a professional manner
- Flexible, as working hours include Saturday rotation and may include occasion showcase evenings

**Must have previous experience**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Ability to commute/relocate:

- Fleet, GU51 4NE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event Management: 2 years (required)

Work Location: One location

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