Credit Risk Performance Lead

2 days ago


Isleworth, United Kingdom Sky Full time

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As Credit Risk Performance Lead, you will run the Credit Risk Performance team and strategy for Mobile and Glass. You’ll be responsible for bringing visibility to the end-to-end debt lifecycle, identifying initiatives to drive improvements, and delivering those initiatives.

What you’ll do:

- Be the owner for risk performance metrics and provide direction and guidance to the performance team on how this should evolve
- Design and deliver a performance team strategy to support optimising debt performance
- Champion the importance of end-to-end debt performance management
- Align performance team objectives with the overall Credit Risk objectives to ensure team success
- Become inspiring leader for Credit Risk and a support to the wider team
- Lead on performance insight for both Sky Mobile and Sky Glass
- Communicate progress and performance against targets to senior partners

What you’ll bring:

- The drive to seek out and develop opportunities to improve our debt performance
- The ability to demonstrate a comprehensive view of priorities, as well as broader business and team context
- Management experience - You know how to work with direct reports so that they are performing and delivering for the business and their own career goals
- Experience of developing strategies which drive commercial value
- The ability to stand up cross functional projects and drive delivery to plan
- The ability to work with colleagues collaboratively across different teams. You know how to influence stakeholders to deliver insight and improvements on customer debt
- Strong commercial competence: you understand the impact Credit Risk critical metrics have on the bottom line
- Entrepreneurial mentality: ability to articulate a vision, develop new initiatives, work around issues and blockages with drive and grit
- Curiosity: drive to conduct root cause analysis to understand trend drivers
- Goal-oriented: passionate about setting and exceeding targets
- Outstanding communication skills: able to simplify sophisticated ideas, comfortable presenting up to Managing Director level in the boardroom

Team Overview

The Credit Risk team are key to the commercial objectives of the company. We support customers by ensuring they aren’t taking on unsustainable debt, as well as protecting the bad debt position of the P&L’s we support. We are part of the mobile org, and are currently growing our support into Glass, as well as other regions outside the UK. It’s an exciting time to be in Credit Risk with Sky

The Rewards:
There’s a reason people can’t stop talking about **#LifeAtSky**. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set high-reaching targets for growing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work so we’re happy to discuss flexible working.

Why wait?

To find out more about working with us, search **#LifeAtSky** on social media. **A job you love to talk about.



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